Edit / See: After Call Work

After call work. Also called wrap-up and post call processing (PCP).Work that is necessitated by and immediately follows an inbound transaction. Oftern includes entering data, filling out forms and making outbound calls necessary to complete the transaction. The agent is unavailable to receive another inbound call while in this mode According to book "Call Center Management by the numbers" wrote by Dr. Jon Anton a benchmarking research shows that the averagr ACW is 60 second.

Assessed Course Work

Abbreviation for American Civil War.

Nickname for American Civil War.

American Civil War. That's pronounced "Amurican," also known as the War of Northern Agression., and Not to be confused with ECW.

Antarctic Circumpolar Wave

Air Commando Wing

Air Control Wing (USAF)

Advisory Committee for Wales

See "Advanced Color Wheel"