The web-based Attendant Console enables a user (for example, a receptionist) to monitor a configurable set of users within their business group. The Attendant Console window is also integrated with the Web Call Manager, thereby enabling the attendant to perform functions such as click-to-transfer or click-to-dial. The Attendant Console graphically displays users' status (busy, idle, do not disturb) as well as detailed call information. A variety of options are provided for managing the display including: sort list of monitored users by name department or title; filter user list by these categories; enter multiple letters of name to be displayed via automatic scrolling; select which column should appear and in which order (for example, name, title, department, number, extension, mobile, pager, status, e-mail); and option to view duration of monitored users' calls as well as name and number of parties they are talking to.