If the level of cyanuric acid (stabliser) in the water is much over 80ppm, the chlorine becomes trapped and is unable to oxidise effectively. Despite being able to measure normal chlorine levels, the Redox potential is very low, indicating a lack of oxidiser. The only way to fix this is to drain some of the water and refill the pool. Care should be taken when using stabilised chlorine products (dichlor or trichlor) to avoid the level of cyanuric acid increasing too much.