Definitions for "ITSM"
Keywords:  dustry, itil, smf, proven, tactical
Information Technology Service Management It is an approach that combines proven methods such as process management and known in-dustry best practices, in the area of IT Service Management, to enable any organization to de-liver quality IT services that satisfy customer business needs and achieve performance targets specified within service level agreements.
ITªA°ÈºÞ²z¡]IT Service Management
IT Service Management (collection of operational and tactical ITIL processes) it SMF IT Service Management Forum – ITIL User Group K, L, M