Definitions for "Service Request"
A record within the call tracking system corresponding to a customer request for technical support. If a product defect related to the call is identified and confirmed, the SR is cross-referenced to the applicable DR/ER number.
a customer request for information about or assistance with products or services bought from a company
a customer's request for help with a product they have bought
Keywords:  dient, mms, sends, message, server
When a dient sends a MMS message to a server.
Every Incident not being a failure in the IT Infrastructure.
A description of a specific service provided as an interface between layers (for example: transfer data).