A process for achieving desired institutional and individual results. The goal of performance improvement is the provision of high quality, sustainable health services. Results are achieved through a process that considers the institutional context, describes desired performance, identifies gaps between desired and actual performance, identifies root causes, selects interventions to close the gaps and measures changes in performance.
A systematic process to identify the gaps in workers' performance, analyze the root causes, design and implement cost-efficient interventions, and evaluate the impact of the interventions on the performance gaps.
A systematic process of discovering and analyzing human performance improvement gaps, planning for future improvements in human performance, designing and developing cost-effective and ethically-justifiable interventions to close performance gaps, implementing the interventions, and evaluating the financial and nonfinancial results.
The continuous study and adaptation of a health care organizationâ€(tm)s functions and processes to increase the probability of achieving desired outcomes and to better meet the needs of individuals and other users of services. This is the third segment of a performance measurement, assessment, and improvement system.
Performance improvement is the concept of measuring the output of a particular process or procedure, then modifying the process or procedure in order to increase the output, increase efficiency, or increase the effectiveness of the process or procedure. The concept of performance improvement can be applied to either individual performance such as an athlete or organizational performance such as a racing team or a commercial enterprise.