Definitions for "Computer Telephony Integration"
Related Terms:
Computer telephone integration, Cti, Virtual pbx, Ivr, Interactive voice response, Private branch exchange, Pabx, Voice processing, Public switched telephone network, Pstn, Extension, Phreaking, Centrex, Hookswitch, Pbx, Switch, Switch type, Plain old telephone service, Direct inward dialing, Pots, Did, Isup, Telephone line, Softphone, Ess, Spid, Electronic switching system, Loop , Dial, Dod, Audioconferencing, Soft phone, Kts, Csv, U-interface, Station, Voice activation, Atu-r, Dial access, Ip pbx, On-hook, Ddi, Dial-up line, Dslam, Ip phone, Ip-pbx, Internet telephony, Service switching point, Local loop, Telephone exchange
The intelligent linking of computers with telephone switches, enabling coordinated voice and data transfer to the desktop.
An industry term for the integration of computer systems and telephones, CTI first became available in the 1980s as organisations started using Voicemail, Fax-on-Demand, IVR, ACD for inbound calls and Predictive Diallers for outbound telemarketing.
the integration of screen-based computer functions with telephony
CTI The integration of telephony function with computer applications.
Extension of computer-based intelligence and processing over the telephone network to a telephone. CTI lets you interact with computer databases or applications from a telephone. It also enables computer-based applications to access the telephone network. Computer telephony makes computer-based information readily available over the worldwide telephone network from your telephone.
The technology that links the computer, telephone and other services such as voice messaging and fax. CTI improves the handling of the customer relationship. For example, customer details can be on screen while an agent answers the call.
Used to describe the broad category of applications that involve connecting a phone system to a computer. CTI makes it possible for a computer to receive data from an incoming call and process it into something useful for your business. The most common example is using caller ID information to bring up the appropriate database file on a computer screen.
(CTI) The integration of voice and data networks and their associated applications. It allows a Web site to be integrated into an existing call centre to provide further information, to help a visitor to find the information they want or to help them to complete a transaction.
(See CTI.)
A technology that acts as an electronic bridge connecting telephones or switches with computers.
Refers to the linkage of a telephone switch (ACD, PABX) and computer systems to enhance call processing.
Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Automatic telephone dialing from an address list is an outbound example.
The physical and functional interaction between the telephone system and computer system which enables information exchange.
(CTI) - Simply put, this represents the integration of a computer and telephone. Its serious uses include phone registration, fax-back systems, and other systems that record or supply information by simple touch-tone telephone access. A basic use of this technology would be using your computer/modem as an auto- dialer so you don't have to push the buttons on your phone.
Integrates voice communications systems with computers for contact center and office automation applications.
Technology that integrates computer intelligence with making, receiving, and managing telephone calls. Computer telephony integrates messaging, real-time connectivity, and transaction processing and information access.
The software, interfaces, and processes used to integrate telephone and computer networks in order to provide a more efficient and seamless customer interaction and reporting mechanism.
The software, hardware and programming necessary to integrate computers and telephones so they can work together seamlessly and intelligently.
Computer telephony integration (CTI) is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated. As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (voice, email, web, fax, etc.) with computer systems.