Automatic Call Distributor. A specialized phone system that handles incoming calls or makes outgoing calls. An ACD can recognize and answer an incoming call, look in its database for instructions on what to do with that call, play a recorded message for the caller (based on instructions from the database), and send the caller to a live operator as soon as the operator is free or as soon as the caller has listened to the recorded message.
See Automatic Call Director.
Edit / Automatic Call Distributor - System for automatically routing an incoming call to the next available AGENT or REP. There are many software and hardware systems on the market, which effectively handle these functions. See Also: PBX
Automatic Call Distributor. A device that forwards incoming calls to the next available agent or answering position.
Automatic Call Distributor. A specialized telephone device used to evenly distribute incoming calls to a specific group or groups of agents (individuals). Some ACD functions are: hold calls in queue for completion, provide call counts, queue statistics, and agent performance information
Automatic Call Distributor. Device that handles heavy incoming call volume. It sends a call to the first available answering position or, if all positions are busy, plays a recorded message and puts calls in a queue until an answering position becomes available.
Automatic Call Distributor. ACD routes an office's calls to all available personnel so that calls are evenly distributed. Calls can be routed in different patterns. It might be Uniform, which distributes the calls/work evenly throughout the group of workers, or Top-Down, which distributes the calls from the top to the bottom. The ones on the top are kept busier than the ones on the bottom, or Specialty Routing, which distributes calls to those who are most likely to be able to help the caller. More importantly, ACD produces management information in three sorts. 1. It tracks the arrival of incoming calls (when, how many, which lines, from where, etc.) 2. It tracks information on Abandoned Calls (how many callers were put on hold, asked to wait and didn't.) This information is very important for staffing, buying lines from the phone company, figuring out what level of service to provide and what different levels of service might cost. 3. It tracks information on the origination of the call. This allows the ACD to look up a caller's records to offer the caller better/faster service.
(Automatic Call Distributor) A telephone system that manages incoming calls and distributes them based on caller commands or preferences. An ACD is a staple of call centers that need to direct calls to specific agent groups in sales, service, and support capacities.
automatic call distributor. A device that attaches to a telephone system to connect incoming calls to a given extension or any free extension without operator intervention. It routes high volume incoming telephone calls to available extensions while collecting management information on both callers and attendants.
Automatic call distributor - ACDs are used in call centres to allocate calls to appropriately skilled/available agents. ADSL - Asymmetric Digital Subscriber Line - ADSL and its spin-off standards (xDSL etc.) represents a new standard for providing high bandwidth digital services over the local loop to the telephone exchange. ADSL is being rolled out to provide high speed connectivity to the internet.
(Automatic Call Distributor) A specialized phone system designed for handling and routing large volumes of incoming calls and for making outgoing calls.
Automatic Call Distributor. System designed to distribute a large volume of incoming calls uniformly to a number of operators or agents, e.g., for airline reservations.
An Automatic Call Distributor (ACD) manages incoming calls depending on the number called and the software instructions for that number. Sales and service support systems use ACDs to validate callers, forward calls to the right party, allow callers to record messages, gather usage statistics, balance the load on multiple phone lines, make outgoing responses or calls, and provide other services.
automatic call distributor: A specialized phone system developed for handling high-volumes of incoming voice traffic; now used for outgoing calls too.
Automatic Call Distributor. A device used to efficiently manage the high volume of incoming calls to a Call Center.
Automatic Call Distributors
A specialized phone system used for handling many incoming calls. The ACD will recognize and answer an incoming call; will look in its database for call routing instructions. It will send the call to a recording or a voice response unit (VRU) or will send the call to an available agent according to the instructions for that call. An ACD will normally produce management information tracking both calls and agent performance.
A specialised phone system which is capable of handling high volumes of incoming phone calls. The ACD recognises and answers calls according to instructions in a database, before sending the call to an agent. They also offer management information on the type and volume of calls and the efficiency of agents. This means that calls can be handled more quickly and efficiently.
A specialized phone system, or the service it provides, for handling many incoming calls. Typically used by airlines and hotels, it recognizes and answers incoming calls according to instructions in a database, before sending the call to an operator or agent. It also offers management information on the type and volume of calls and efficiency of the agents.
Angular canopy density. Canopy density measured with an angular canopy densitometer. ACD is a measure of shade provided by riparian vegetation (Brazier and Brown 1973). ACD is the density of the canopy, expressed as a percent, measured along the path of incoming solar radiation.
(Automatic Call Distributor): An ACD is commonly used to route and deliver incoming calls in call centers to agents. Compare to a PBX and switch.
Automatic call director. A computer that handles incoming calls. An ACD directs the call to an inbound communicator. If all communicators are busy, the ACD plays a tape recording and directs the call to the next available communicator.
Automatic Call Distribution. A function available on some telephone systems, that distributes incoming calls evenly, with the caller waiting longest being connected first. Available as a software add on in some circumstances. See also UCD.
Automatic Call Distribution—a switch feature that distributes incoming calls to available agents.
(Automatic Call Distributor) - A device used in call centers which distributes incoming calls to agents.
Automatic Call Distribution - The generic term for call routing apparatus used in call centres.
Automatic Call Distribution. Automatic Call Distribution intelligently handles and routes incoming calls based on business-specific criteria, such as next available employee, specific skill set, workload, group, geography, and more.
Automatic Call Distribution - Routing of an incoming telephone call to next available operator.
ACD stands for Automatic Call Distributor. It started out life as a specialized telephone device whose primary function is to handle bulk inbound calls and intelligently route them to dedicated agents or services. Now frequently used for automating outbound calls as well.
automatic call distribution. A service that allows incoming calls directed to the same dialed number to be routed to one of multiple agents, all of whom can provide the same service to the calling party and are assigned to the same ACD group. Automatic call distribution enables the efficient distribution of a high volume of incoming calls, by directing each call to the first available agent. The common dialed number is often referred to as the ACD pilot number.
automatic call distribution. A PBX feature that allows incoming calls to one dialed number to be routed to any member of the ACD group, all of whom can provide the same service to the calling party. Automatic call distribution enables the efficient distribution of a high volume of incoming calls.
Automatic call distributor. A switching system which automatically distributes incoming calls to a group of attendants. If no answering positions are available, the calls will be automatically put on hold until an attendant is free.
A system where calls to a central telephone number are automatically diverted to a free operator. This person may be a remote or home-based teleworker.
Automatic Call Distribution. A software application, that runs on a telephone system, which enables many customers to call one phone number and then for the calls to be efficiently distributed in a predetermined order. The distribution order is determined by system configurations. Functions such as workload leveling and hunt group options are standard.
Automatic Call Distributor. A telephony technology that answers a call and routes or distributes it to the next available analyst based on pre-established rules and provides hold queues for calls.
Automatic Call Distribution. This is the term for equipment which is employed to distribute telephone calls between a group of answering agents. It may be an inherent part of a PABX or an add-on system. ACD is used extensively in Call Centre environments.
See Automatic Call Distribution.
A system that handles incoming call traffic, sending calls to the first available station within predefined groups. If all stations are busy then a recorded message is played and the call is put in queue until a station becomes available.
Automatic Call Distribution. A feature that automatically routes incoming calls to the next available or longest idle agent or attendant in a line hunt group.
Automated Call Distributor. The part of a switch which deals out calls to agents. ACD's usually distribute calls to the longest idle agent, but more complex systems are now common which route calls based upon the skill set of available agents (Skill based routing). An ACD system will be able to queue calls if no agents are available, and most systems will provide ways of playing messages and music to queuing callers. An ACD will provide some kind of service level reporting.
() Automatic Call Distribution — A type of phone system used in professional call centers where incoming calls are routed to the different operators automatically.
Automatic call distributor. An automated (usually software-driven) system that connects incoming calls to agents based on a distribution algorithm. The system also gathers traffic-analysis statistics, such as number of calls per hour, average time holding, and call length.
Automatic Call Distribution. A specialized phone system used for handling many incoming phone calls and then distributing the calls in a logical pre-programmed pattern. It also keeps records and tracks what it does with great accuracy for future reference.
A component of a phone system that distributes incoming calls evenly among agents taking these calls. Usually has provisions for keeping calls in a queue when all of the agents are busy.
See automatic Call Distributor
Acronym for Automatic Call Distribution (or Automatic Call Distributor, the system which does it), a means of automatically distributing an organization's incoming calls among a number of answering positions (ACD agent s). ACD is useful in operations where callers want a service rather than a specific person. Calls are serviced in the order they arrive and are distributed so that the workload at each answering position is approximately equal.
Automated Call Distributor. A phone system accessory that routes incoming calls among a set of extensions to ensure they are handled efficiently. ACDs are generally used in call centers that process many incoming calls.
Automatic Call Distributor. The specialized telephone system used in incoming call centers. It is a programmable device that automatically answers calls, queues calls, distributes calls to agents, plays delay announcements to callers and provides real-time and historical reports on these activities. May be a stand-alone system, or ACD capability built into a CO, network or PBX.
Automatic Call Distribution (Center)
Automatic Call Distributor A system designed to evenly distribute heavy incoming call traffic among multiple attendants.
Automatic Call Director. A computer which handles incoming calls. An ACD directs the calls to an inbound telemarketer. If all telemarketers are busy, the ACD plays a tape recording and directs the call to the next available telemarketing representative.
An Automatic Call Distributor (ACD) is a telephone facility that manages incoming calls and handles them based on the number called and an associated database of handling instructions. Many companies offering sales and service support use ACDs to validate callers, make outgoing responses or calls, forward calls to the right party, allow callers to record messages, gather usage statistics, balance the use of phone lines, and provide other services.
Automatic Call Distributor - routes incoming 911 calls to the first available operator.
Automatic Call Distribution (Telecom)
Automatic Call Distribution. ACD directs incoming calls to designated stations in a specified order of priority.
Automatic Call Distribution (ACD) software provides the capability to distribute a large number of incoming calls placed to one or more directory numbers among a fixed group of ACD agents.
Automatic Call Distribution - ACD Systems
Automated Call Distribution. A telephone facility that manages incoming calls using a database of handling instructions.
Automatic Defect Classification. Defects found by wafer inspection systems are classified by the system into several categories based on their physical and optical properties.
Automatic Call Distribution: A telephone system feature that allows incoming calls to be automatically distributed among available "agent" telephones. It also allows overflow calls to be placed in a queue, to be distributed to agents in the order in which they were received (First In, First Out), with announcements to that effect.
Automated Call Distribution - a feature of Customer Interaction Centre phone switches that routes calls by rules such as next available employee, skill-set etc.
A specialized phone system for handling many incoming calls. Typically used by airlines, rent-a-car companies, hotels, etc., an ACD has four functions. First, it will recognize and answer an incoming call. Second, it will look in its database for instructions on what to do with that call. Third, based on that database’s instructions, it will send the call to a recording that somebody will be with you soon, please don’t hang up. Fourth, it will send the call to one operator of a group of operators as soon as that operator has completed their previous call and/or the caller has heard the canned message.
Computerized phone system that routes incoming and outgoing calls to available operator or agent. Commonly used for call centers.
