The automatic dialing by a computer of telephone numbers on a pre-selected list. The system can, with great accuracy, discern an answering machine from a human voice and will instantly connect a respondent to a TSR. If there is no answer or a busy signal, the computer will know to redial later.
A computer driven process that automatically dials a file of phone numbers and passes connected calls to available agents.
Automated dialing feature in which the systems predicts from pre-set algorithms when an agent/operator will become free and makes the call in advance.
Once again, falling under the category of Outbound Call Center Services, predictive dialing is a process whereby a database of phone numbers is loaded into the system and is then automatically dialed. Once a call connection is made, the system sends the live call to an outbound call center agent to handle. When a predictive dialer detects there is no answer, or the line is busy or an answering machine, it disconnects and puts the number back into the queue to be dialed again.
A type of computer-assisted dialing in which an application program places calls to prospective customers on behalf of agents. The program, rather than an agent, determines which customers to call. Further, the program may request that one or more telephone calls be made at a time when all agents are already involved in calls. The program, in this situation, predicts that some number of the outbound telephone call attempts will be unsuccessful and that by the time one of the calls is successfully answered by a customer, one of the busy agents will have become idle and can handle the call.
A system that automatically places outbound calls and delivers answered calls to agents. When the dialer detects busy signals, answering machines or ring no answer, it puts the number back in queue.