Definitions for "Predictive Dialing"
Keywords:  outbound, dialer, queue, answer, dials
The automatic dialing by a computer of telephone numbers on a pre-selected list. The system can, with great accuracy, discern an answering machine from a human voice and will instantly connect a respondent to a TSR. If there is no answer or a busy signal, the computer will know to redial later.
A computer driven process that automatically dials a file of phone numbers and passes connected calls to available agents.
Automated dialing feature in which the systems predicts from pre-set algorithms when an agent/operator will become free and makes the call in advance.