Definitions for "overt"
Open to view; public; apparent; manifest. Opposite of hidden.
Not covert; open; public; manifest; as, an overt act of treason.
open and observable; not secret or hidden; "an overt lie"; "overt hostility"; "overt intelligence gathering"
Keywords:  baghdad, hubbard, openly, gulf, troops
a BAD action or omission and good and bad are defined by Hubbard
Action performed openly (high visibility action) Overt action is not secretive and no effort is made to hide what is being done.  A good example of overt action is the high visibility policing performed by the British Army in Northern Ireland, or the troops openly patrolling the streets of Baghdad during Gulf War II.
a wrongful act committed by someone against someone else
a harmful act or a transgression against the moral code of a group. When a person does something that is contrary to the moral code he has agreed to, or when he omits to do something that he should have done per that moral code, he has committed an overt. An overt violates what was agreed upon. An overt can be intentional or unintentional.
Keywords:  guilty, felt, deed, customer
A deed a customer felt guilty about.