A dimension of service quality that refers to the physical appearance of the service facility, the equipment, the personnel, and the communications material.

Things that can be quantitatively measured or valued, such as the costs of physical assets.

"Tangible" - capable of being touched. (1) Tangible assets - manufacturing plant, bricks and mortar, cash, investments, etc. (2) Tangible brand attributes - the product and its packaging. (3) Tangible brand values - useful qualities of the brand known to exist through experience and knowledge.

Cash equivalents of the futures contracts.