Definitions for "Average Handle Time"
Keywords:  aht, talk, acw, att, handle
An internal metric that is the sum of talk time, hold time, and after call work time.
Summary of talk time and after call work time. AHT(average handle time)=ATT(average talking time)+ACW (after call work)
The amount of time it takes on average to handle a contact to completion, including talk time plus after-contact work time. To calculate, divide the total seconds of work time by the number of contacts. .