Definitions for "Average Talk Time"
Keywords:  talk, minutesand, acd, analyst, metrics
The average time it takes for the agent to talk with the customer. Times on the metrics pages are in a minutesand seconds format (for example, "3:08" is three minutes and eight seconds).
Total number of seconds the caller was connected to an agent.
The average length of time that an agent speaks with a customer, from answering to hanging up.