a not-for-profit self-regulatory organization established and supported by the business community, with local bureaus located in cities throughout the United States; its mission is to control and promote fair and ethical advertising and selling practices. Local bureaus offer a variety of services such as providing reports on firms to consumers before they make purchases, helping to resolve disputes between consumers and firms, and investigating advertising and selling practices when a consumer files a complaint against a firm. Sometimes forwards complaints to the National Advertising Division (NAD) for evaluation. See Council of Better Business Bureaus (CBBB) and National Advertising Division (NAD).
A national member organization that uses codes of ethics, news alerts, databases, and other programs to maintain a high level of trust between businesses and the public.
a self-regulatory coalition of businesses working for consumer protection. They seek to encourage ethical business practices.
A voluntary, nonprofit group established by businesses to improve the code of business practices and to define fair standards and ethics in the conduct of the business. The Better Business Bureau is neither a government agency nor a consumer group.
The BBB is an independent monitor of a company’s complaint handling record. A warranty company or warranty broker that participates in the BBB Online Reliability Program agrees to abide by the BBB Code of Online Business Practices and agrees to dispute resolution with the BBB and customer. The majority of the companies who participate in this program value their standing and reputation and tend to do a better job at handling complaints.
The Better Business Bureau (BBB) has long been a means consumers have used to check out a company. In order to participate in the BBB Online Reliability Program, a company must have a satisfactory complaint handling record, agree to participate in the BBB's advertising self-regulation program, agree to abide by the BBB Code of Online Business Practices, and agree to dispute resolution with the BBB. Most of the companies who participate in this program value their standing in the BBB, and tend to do a better job at handling complaints
(BBB) a non-profit organization supported by business and professional members who are committed to the BBB principles of ethical business practices.
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The Better Business Bureau (BBB), founded in 1912, is an organization based in the United States and Canada. The BBB states its purpose is to act as a mutually trusted intermediary between consumers and businesses to resolve disputes, to facilitate communication, and to provide information on ethical business practices.
