Definitions for "Intangibility"
Keywords:  smelled, touched, tasted, lack, shelf
a quality of services because they are performances; they cannot be tasted, touched, seen, smelled or possessed (315)
A fundamental characteristic of services referring to the fact that a service cannot be seen, touched, held or put on a shelf because it lacks a physical existence or form.
A unique element of services: the fact that services cannot be held, touched, or seen before the purchase decision.
Keywords:  quality
The quality or state of being intangible; intangibleness.