A measure of the extent to which a service has achieved its goals or objectives, and as defined, met the needs of its beneficiaries . Example: the percentage of participants in a job training program who got a job in their field; percentage of customers satisfied with taxpayer assistance services; measles cases per 1000 population; full accreditation by a recognized organization.

An assessment of the results of a program, project or work task compared to its intended purpose to produce a specific desired effect or result which can be qualitatively measured.

A measure that indicates the result of a process.

Results oriented measures that demonstrate the achievement of a department or program's mission.

A long-term, ultimate measure of success or strategic effectiveness. An event, occurrence, or condition that is outside the activity or program itself and is of direct importance to customers or the public. We also include indicators of service quality, those of importance to customers, under this category. (Dr. Harry Hatry)

An outcome variable of interest in the trial (also called an end point). Differences between groups in outcome variables are believed to be the result of the differing interventions. The primary outcome is the outcome of greatest importance. Data on secondary outcomes are used to evaluate additional effects of the intervention.