Units of measurement used to determine and assess the delivery of services. They measure the quantity, quality, cost, timeliness and, where appropriate, location of services. Full details for each agency are provided in the Ministerial Portfolio Statements.
Precise and quantifiable indicators which serve as a gauge for the overall services (quantity) and their level of effectiveness (quality). (Dalton, "Performance measurement matters when evaluating the effectiveness of reference services." Mousaion, 6(2), 28-46. As quoted in Morgan, Performance assessment in academic libraries.)
a range of measures used to monitor and evaluate individual, team and organisation performance in order to bring about improvements
A concise list of measures that are more precise than indicators. Performance measures are used to provide information on administered items and outputs in terms of quality, quantity and efficiency.
A general term used to describe all measures designed to capture information about performance related to a particular activity or process. A measurable indicator of performance in relation to the desired result.
Measures connected directly to your program on the level of activity, efficiency, capacity, or quality of the services or interventions being offered. A program acting alone can affect performance measures. Measures of effort are the direct outputs or program strategies and activities. Measures of effect are changes in your target population that come about as a result of program strategies and activities.
Performance measures describe how success in achieving the agency goals will be measured and tracked. Performance measure targets provide the quantifiable answer to the question, "How will we know when we've been successful in achieving our goal?" Analyzing the gaps between current performance levels and performance targets helps organizations identify priority areas needing improvement and develop strategies that will close the gap.
Indicators of progress toward meeting prescribed objectives. There are many possible measures of performance, including outcomes, outputs and efficiency, but an assessment of performance should at some level permit an evaluation of how well the agency or program is meeting its stated objectives.
Measures that track progress on achieving results. Measures should help to determine if progress is being made toward the results wanted, and be clearly defined, measurable and reliable.
Quantitative measures of the quality of care provided by a health plan or provider that consumers, payors, regulators and others can use to compare the plan or provider to other plans and providers.
Specific quantitative productivity measures of work performed within an activity or program (e.g., total miles of streets cleaned). Also, a specific quantitative measure of results obtained through a program or activity (e.g., reduced incidence of vandalism due to new street lighting program).
Standards used to evaluate the effectiveness and efficiency of the work being performed. Effectiveness measures identify the degree to which an organization achieves the objectives associated with its mission. Efficiency measures address achievement of organizational objectives with the least amount of resources being expended.
A more precise measure than indicators. Performance measures relate to outcomes, outputs, third party outputs and administered items. They are used when there is a direct causal link between an intervention and a measurable change in performance.
Measures linking operational decisions to organizational profit.
Specific indicators used to evaluate how well a person, organization, or a system is operating. Although various measures may be debated as to the effect of a variety of biases, it is critically important to measure consistently using fixed techniques. Sometimes a bias can be neutralized by broadening the scope of the measurement. E.g., to lessen the impact of sales peaks and valleys on collection performance measures, many companies use a rolling 12 month sales rather than measuring each stand alone month or quarter.
The actions that can be objectively observed and measured to determine if a task performer has performed the task to the prescribed standard.
A unit of measurement used in decision making that will ultimately improve the performance of an entity.
The achievement of outcomes, programme goals, or successful activities all require objective measures of change to confirm those achievements. These measures will range across activities, programmes, outputs, and outcomes and, in a well-planned process, will clearly demonstrate the links between the ends described in outcomes and the means described in outputs. (See also benchmarks.)
Qualitative measures or indicators of progress toward specified outcomes or benchmarks.
A set of indicators or objectives agreed between the manager and the managed against which success/achievements can be measured.
Evidence of attainment of learning outcomes based on behavioral demonstration of the desired knowledge, skill, attitudes, or values.
A category of quality measures that address how well a system functions.
Indicators of transportation system outcomes with regard to such things as average speed, reliability of travel, and accident rates.
Performance measures can be either outcome or output measures. Program performance should be monitored and assessed.
Criteria for measuring a project's success, whether the project is under control and the level of adherence to documented plans, methodologies and standards.
Specific quantitative measures of work performed within an activity or program (e.g., total interest earned). Also, a specific quantitative measure of results obtained through a program or activity (e.g., comparison of portfolio yield to six month treasury bill).
The City's performance measurement system uses a family of measures that includes demand, output, results, and efficiency measures. Individually these measures provide important information for making management decisions. Together they provide the performance information essential to manage for results and making good business decisions. Policy and budget decisions focus primarily on results, while the full family of measures enables managers to make good management decisions. Following are definitions of performance measures: Demand - The amount of services requested or expected by customers of the activity. Output - Units of services provided, products provided or people served through the activity; outputs are counts of the goods and services produced or delivered. Result - The impact that an activity or program has on citizens. (Results measures are also known as outcome measures.) Efficiency - The unit cost of an output or result.