Definitions for "CallTracker"
A Wayne State problem tracking and ticketing system.
An online problem tracking and escalation service that is available to participating Wayne State departments. Using CallTracker a person in a participating WSU department can create a ticket about a problem and enter it into the tracking system. Then both the customer and the person to whom the problem is assigned are sent an e-mail message with the ticket number and the URL for the Web site where the ticket can be tracked online. Anyone with a WSU AccessID can check on a ticket. Only authorized persons are allowed to create new tickets or make changes to them.