the troubleshooter is a webbased project to handle troubleshooting situations by a webform. it�s not similar to an normal rts-system!! it uses email and sms to send contacts and it shows the status an a webpage. the ts is programmed in php and mysql

a worker whose job is to locate and fix sources of trouble (especially in mechanical devices)

a person who resolves a dispute or mediates between parties

An employee of the Workers' Compensation Board whose job is to resolve disputes between workers and employers. The troubleshooter also provides assistance and information to parties who use the workers' compensation system.