Customer service is an organization's ability to supply their customers' wants and needs. ACA Group sums up what excellent customer service is: "excellent customer service is the ability of an organization to constantly and consistently exceed the customer's expectations." If an organization is going to consistently exceed customers' expectations, it has to recognize that every aspect of its business has an impact on customer service, not just those aspects of the business that involve face-to-face customer contact. Improving customer service involves making a commitment to learning what your customers' needs and wants are, and developing action plans that implement customer friendly processes.
A department in an organization that provides outbound services such as: technical assistance, help lines, product or account information, location of dealers, emergency responses, service information or complaint handling.
A function of an organization that interacts with customers, e.g. respond to inquires or complaints. Can also describe the positive attitude of an organization towards its client base, and taking active steps (as opposed to always REacting) to improve product or service delivery.
The series of activities involved in providing the full range of services to customers
See Customer Relationship Network. (service à la clientèle)
databases that allow businesses to provide customer service based on the customers' past experience (p. 148)
A service established to provide a dependable link between the time a quotation is requested and the time the goods are received having the objective of continuing customer satisfaction on a long-term basis.
The functionality to ensure that customers of a business, both individuals and other businesses, can keep in communication with that business to ensure that they receive appropriate levels of service before, during, and after purchasing the businessÂÂ' products or services.
the provision of goods and services in a way that exceeds the customer's expectations. Customer service is about gaining and retaining customers.
A series of activities designed to enhance the level Of Customer satisfaction before. during, and after a purchase.
Utilizing our own Business Rules Platform and telephone and computer technologies, IKANO maintains a customer service and technical support department completely branded to our respective business partners. This means a consistent corporate brand image is maintained throughout the end-user's entire Internet experience.
a service bureau, working under the direction of the Industry Training Authority, which is responsible for the administration of industry training and apprenticeships in B
a web-based application designed for after-sales service
a primary activity associated with after-sale support to enhance or to maintain the value of the product or service.
an essential business tool to let customers know how much they mean to you; Small-Business Showcase strives to provide stellar customer service
Activities between the buyer and the seller that enhance or facilitate the sale or use of the seller's products or services.
Refers to the identifiable, but sometimes intangible, activities undertaken by a retailer in conjunction with the basic goods and services it sells.
Customer service is the provision of labour and other resources, for the purpose of increasing the value that buyers receive from their purchases and from the processes leading up to the purchase. With the rising dominance of the service sector in the global economy, customer service has grown in importance, as its impact on individuals, households, firms, and societies has become widespread.
See Customer Relationship Support. (service à la clientèle)
The added extras which businesses provide to ensure continued customer satisfaction, thus achieving loyalty amongst the purchasers of products and services.
Voice, electronic and Web-based technical service support, technical services, software support, outbound demand, outbound customer satisfaction.
The service provided by the advertiser that keeps in touch with the customer, answers any questions or handles any complaints, including refunds and returns.
Customer service is something most people don't consider, or appreciate, until there's a problem. At the very least, look for a 24-hour toll-free telephone number when evaluating customer service.
Meeting customer needs through designing processes with the customer in mind and training employees and volunteers to exceed customer expectations.