Definitions for "Contact Center"
A service department that answers, originates, and queues calls, emails, faxes, etc. via both the telephone and the Internet. Typically, a Contact Center has many agents, an automatic distributor and computer connection for order entry and customer details database. Includes help desks and service lines. Q-MasterEX supports this type of communications operation.
a group of people that work together to address customer concerns
a multi-channeled, multi-purpose, virtual organization that serves a variety of constituents, customers, prospects, partners, investors in a logically consolidated but physically disaggregated setting
a physical location where calls are received or placed in high volumes