Definitions for "Erlang C"
Traffic engineering formula used when traffic is random and queuing is provided. Erlang C assumes that all callers will wait indefinitely until a line becomes available.
A formula used in centres to calculate staff needs based upon historical call trend data.
Also called Lost Calls Delayed model. A mathematical model of telephone traffic blocking in which blocked calls are queued. It is similar to the Poisson Blocking Model, with which it is sometimes confused. The Erlang C blocking probability for N resources, calling intensity y Erlangs, is(Need to figure out Erlang C Formula!)