ublic afety nswering oint. The place where calls for emergency service are answered. This term is most commonly applied to 9-1-1 systems. In upstate New York, most 9-1-1 systems have a single PSAP. Larger systems have multiple PSAPs.
Public Safety Answering Point. A generic name for a municipal or county emergency communication center (ECC) dis-patch agency that directs 9-1-1 or other emergency calls to appro-priate police, fire, and EMS agencies and personnel.
Public Safety Answering Point. An answering location for 9-1-1 calls originating in a given area. A PSAP may be designated Primary or Secondary, which refers to the order in which calls are directed for answering. Primary PSAPs respond first; Secondary PSAPs receive calls on a transfer basis only, and generally serve as a centralized answering location for a particular type of emergency call. PSAPs are staffed by employees of Emergency Response Agencies (ERAs) such as police, fire or emergency medical agencies or by employees of a common bureau serving a group of such entities.
Public Safety Answering Point many counties house full time 7x24 911 operators that are housed in this location. When a 9-1-1 call is routed properly it goes to the PSAP. Some VoIP line providers cannot provide that service at this time.