the Call Centre is part of an alternative tutoring model for some AU courses. In these courses a student is not restricted to tutor availability, but can speak to a learning facilitator or leave a message 24 hours a day. Academics will return calls to the Centre within 48 hours to answer specific course content questions. The Call Centre also supports ViTAL (see ViTAL).
A centralised phone facility, often staffed around the clock, with the capacity to manage thousands of inbound and outbound calls every day. Often used by telecommunications companies for customer service, account management, complaints, enquiries and research survey calls.
A business/customer interface where the emphasis is on handling large call volumes or telephone based transactions, perhaps for commodity telesales services, queries or complaints.