Edit / Describes a call center in which the agent s wait for outside calls to come in to them rather than make calls out. Inbound call centers perform many varied tasks, such as sales, customer support, and help desk. See Also: Outbound Call Blending
Call center services are generally broken down into two basic categories-inbound and outbound. Inbound calls are the calls received by the call center on behalf of a client. They consist of help desk calls, direct marketing calls, emergency response calls, answering service calls, and any number of other types of calls where the caller dials a number that connects to the call center.