Edit / A predictive dialer is used in outbound call centers to automatically dial the phone for a group of agents. A predictive dialer's decision of when to make the next call is based on the statistical probability of an agent becoming available to answer the call at the instant the recipient picks up. Other things considered by the dialer include the statistical probability that the called party will be available to answer the phone. Because a predictive dialer relies so heavily on statistical probability, it will sometimes call a number that no agent is available to take. Technically, this is an abandoned call, but it is also referred to as a nuisance call because the called party gets hung up on the instant he or she answers the phone. For this reason, many local authorities have mandated maximum rates for outgoing abandoned calls. Typically in the range of around 5 percent. See Also: Calls In Queue Average Speed of Answer After Call Work
A device used to automate outbound calls and direct them to an agent when a live person answers. Predictive dialing screens out answering machines, busy signals or operator intercepts and records the results.
a computerized system that automatically dial
a computerized system that automatically dials batches of telephone numbers and developed from the autodialer
a computerized system that connects to multiple agent
a control system that calls a list of numbers in a queue automatically and filters busy signals, no-answers, answering machines, and disconnected numbers
a device that is used to dial telephone numbers by using algorithms that project when call center agents will be free to handle the initiated calls
an automated dialing system that empowers
an automatically transferred to an available agent
an intelligent outbound call processing system
an outbound call center processing system that is designed to automatically dial out from a list of telephone numbers and direct them to a agent of the call center when a live
an outbound phone server that automatically calls from a list of phone numbers
a system that dials a telephone number, listens and
A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.
A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers.