An industry term for the integration of computer systems and telephones, CTI first became available in the 1980s as organisations started using Voicemail, Fax-on-Demand, IVR, ACD for inbound calls and Predictive Diallers for outbound telemarketing.
Extension of computer-based intelligence and processing over the telephone network to a telephone. CTI lets you interact with computer databases or applications from a telephone. It also enables computer-based applications to access the telephone network. Computer telephony makes computer-based information readily available over the worldwide telephone network from your telephone.
The technology that links the computer, telephone and other services such as voice messaging and fax. CTI improves the handling of the customer relationship. For example, customer details can be on screen while an agent answers the call.
Used to describe the broad category of applications that involve connecting a phone system to a computer. CTI makes it possible for a computer to receive data from an incoming call and process it into something useful for your business. The most common example is using caller ID information to bring up the appropriate database file on a computer screen.
(CTI) The integration of voice and data networks and their associated applications. It allows a Web site to be integrated into an existing call centre to provide further information, to help a visitor to find the information they want or to help them to complete a transaction.
Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Automatic telephone dialing from an address list is an outbound example.
(CTI) - Simply put, this represents the integration of a computer and telephone. Its serious uses include phone registration, fax-back systems, and other systems that record or supply information by simple touch-tone telephone access. A basic use of this technology would be using your computer/modem as an auto- dialer so you don't have to push the buttons on your phone.
Technology that integrates computer intelligence with making, receiving, and managing telephone calls. Computer telephony integrates messaging, real-time connectivity, and transaction processing and information access.
Computer telephony integration (CTI) is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated. As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (voice, email, web, fax, etc.) with computer systems.