Definitions for "Computer Telephony Integration"
Keywords:  cti, telephony, acd, outbound, fax
The intelligent linking of computers with telephone switches, enabling coordinated voice and data transfer to the desktop.
An industry term for the integration of computer systems and telephones, CTI first became available in the 1980s as organisations started using Voicemail, Fax-on-Demand, IVR, ACD for inbound calls and Predictive Diallers for outbound telemarketing.
the integration of screen-based computer functions with telephony