Computers in Teaching Initiative, a major programme supporting higher education staff in using new technologies in teaching. The CTI programme ended in June 2000, and was replaced by the LTSN.
The linking of the computer in the ACD system to the computer which houses the company's database to permit faster and more efficient handling of calls. Screen pop is a function of CTI which can direct the data screen of the calling person's account to the terminal of the agent as the call is being routed there, saving the agent from having to identify the caller's account number, key it in, and wait for computer response. Also permits transfer of data screens to a second agent when a call is transferred and many other capabilities impossible with only one or the other system independently.
The technology automatically linking computers and PABX's. This enables companies to access computer held information on customers as soon as they call, which saves time as the employee is not searching for information and keeping the caller waiting
computer telephony interface
See computer telephone integration.
Computer Technology Integration. Connection of the telephone system and LAN allowing information to be passed from the telephone system to the LAN.
Computer Telephone Integration, or CTI, is a modern solution for a modern problem: Information Overload. Coordinating faxes, e-mail, voicemail messages, and personal information managers (PIM's) is a formidable task faced by the United States ' 70 million "knowledge workers". Enhanced worker productivity and customer service are just two benefits of a good CTI system. Back to the Top
Computer Integrated telephony
the convergence of telephony into computer technologies, for example in call centres.
Computer Telephone Integration. Or in the case of an AltiServ, Computer Telephony Internet.
http://cti.ac.uk The last phase of the Computers in Teaching Initiative (CTI) was launched in 1989 with the mission to maintain and enhance the quality of learning and increase the effectiveness of teaching through the application of appropriate learning technologies in UK universities. In order to promote and support change in teaching practices, a network of 24 discipline-specific support centres was established with a Support Service to provide co-ordination. Each centre was hosted by a relevant university department, ensuring that the work of the CTI remained focused on the real priorities of teachers and learners.
The integration of computer systems with telephones. This may be dial-out facilities from a computer, or more typically use of intelligent exchange facilities that brings up caller information and database records on a computer screen when a telephone is answered.
Computer Telephony Integration
Computer Telephone Integration. Where the computer and telephone interact with each other, enabling you to give commands to the telephone through a PC.
See Customer Telephone Integration.
Computer Telephone Integration. The technology that connects a computer to a telephone system and lets the computer take control of the commands.
Computer telephone integration. Computer telephone integration (CTI) connects a computer to a phone system and lets the computer take control of the commands.