An automated telephone answering system (also known as a voice response system) consisting of hardware and software that allows the caller to navigate through a series of prerecorded messages and use a menu of options through the buttons on a touch-tone telephone or through voice recognition.

Variable Restrictor Unit, a flow rate regulator in some rotating atomizers.

Voice Response Unit. Also called Interactive Voice Response Unit (IVR), or Audio Response Unit (ARU). A VRU responds to caller entered digits or speech recognition in much the same way that a conventional computer responds to keystrokes or clicks of a mouse. When the VRU is integrated with database computers, callers can interact with databases to check current information (e.g., account balances) and complete transactions (e.g. make transfers between accounts). See Voice Processing.

Voice Response Unit. An automated authorization support system for touch-tone phones.

voice response unit. Hardware or software, or both, that fields incoming calls by playing one or more prerecorded messages. The messages may require the caller to provide additional information by pressing buttons on a touch-tone telephone keypad. The sequence of messages played may be determined dynamically by this additional input.

voice response unit. Hardware and software used to answer incoming calls by playing one or more prerecorded messages. The messages usually require the caller to provide additional information by pressing the push buttons on a telephone keypad. The sequence of messages played may be determined dynamically by this additional input. A VRU can be used with CallPath Enterprise Client/2 to perform routine tasks (for example, account balance inquiries), to obtain information about the caller, and to direct calls to service representatives, using coordinated voice/data transfer.

Voice Response Unit. A system that uses prerecorded voice responses to provide information in response to data or voice input from a telephone caller. The sequence of messages may be determined dynamically by this additional input.

Edit / Voice Response Unit - Another name for an Interactive Voice Response system (IVR). See Also: IVR

Voice Response Unit (or Interactive Voice Response). An automated voice system designed for call-center applications. With respect to the ICM, CVP plays the role of a VRU.

Voice Response Unit. A system which enables IVR

Acronym for voice response unit, also known as IVR; a prompting device that routes calls to a particular help desk group or level, and can also pull information from databases to deliver account balances, etc., in an automated voice.

Voice Response Unit. A unit that plays one or more messages for incoming callers. An interactive Voice Response Unit invites the caller to press touch-tone keys in response to one or more series of options or to give verbal responses; based on the caller's response, it will then offer additional options or route the call.

See Voice Response Unit.

Voice Response Unit. A telecommunications computer, also called an Interactive Voice Response unit (IVR), that responds to caller entered touch-tone digits. The VRU responds to caller entered digits in much the same way that a conventional computer responds to keystrokes or a click of the mouse. The VRU uses a digitized voice to read menu selections to the caller. The caller then enters the touch-tone digits that correspond to the desired menu selection. The caller entered digits can invoke options as varied as looking up account balances, moving the call within or to another ACD, or playing a pre-recorded announcement for the caller.

voice response unit – an automated system that uses voice recognition technology to accept spoken input and convert it to data