A telephone service that identifies the number that the caller dialed for the receiver of the call. DNIS is a common feature of 800 and 900 services, and can identify the number originally dialed when multiple 800 or 900 numbers terminate on the same destination trunks. DNIS works by passing the dialed number to the destination device, which can act upon this data to control its routing, queuing, IVR, or other call behavior. DNIS is typically used to separate call treatment for different inbound campaigns or help desk numbers, whether in one enterprise or at a service bureau.
DNIS An optional feature on dedicated access lines ( DAL s). DNIS delivers identifying digits (up to 14 digits) that distinguish incoming calls. This allows CPE to identify which number was dialed when multiple numbers terminate on the same trunk group.
Each request is authenticated locally or forwarded to a remote server according to the number called to access a network service.
A telephone function that sends the dialed phone number to the answering service.
A service often used with free-call (toll-free) and 900 lines that gives the called number. For example, a company may have different free-call numbers for sales and help desk. Helps Call Centers that handle calls to more than one number determine the reason for the call and handle it accordingly.
A service that allows incoming calls to contain information about the telephone number for which it is destined.
A number supplied by the public telephone network to identify a logical called party. For example, two 1-800 numbers might both be translated to a single real number. The DNIS information distinguishes which of the two 1-800 numbers was dialed.
A number supplied by the public telephone network to identify the digits dialed. For example, two or more 1-800 numbers might both call the same call center switch. DNIS tells the switch which of the 1-800 numbers was actually dialed. DNIS can be used by the CallPath Enterprise Client to automatically select between several host computer applications.
Numbers passed from the public telephone network to identify what phone number the caller dialed.
A string of digits that the telephone network passes to the ACD, VRU or other devise, to indicate which number the caller dialed. The ACD can then process and report on that type of call according to user-defined criteria. One trunk group can have many DNIS numbers.
Dialed Number Identification Service (DNIS) is a service sold by telecommunications companies to corporate clients that lets them determine which toll-free telephone number was dialed by a customer. This is useful in determining how to answer an inbound call.