a tool that helps identify, sort, and display possible causes of a
a tool that is useful for identifying and organizing the known or possible causes of quality, or the lack of it
A display of the factors that are thought to affect a particular problem or system outcome. The tool is often used in a quality improvement program to group people's ideas about the causes of a particular problem in an orderly way. (Also known as a fishbone diagram because of the shape that it takes when illustrating the primary and secondary causes.)
A tool used to identify possible causes of a problem by representing the relationship between some effect and its possible cause.