an impartial and independent party appointed to receive complaints and provide information and confidential assistance to help achieve resolution of conflicts

an impartial, confidential advocate for fairness

A person within a managed care organization or a person outside of the health care system (such as an appointee of the state) who is designated to receive and investigate complaints from beneficiaries about quality of care, inability to access care, discrimination, and other problems that beneficiaries may experience with their managed care organization. This individual often functions as the beneficiary's advocate in pursuing grievances or complaints about denials of care or inappropriate care.