Definitions for "Paraphrasing"
Keywords:  restate, idea, words, demonstrate, own
Repeating to the customer what the customer said in the agent’s own words. It is a summary of the customer’s information with a focus on the key points.
Restating an idea from another source in your own words.
To restate an original statement in another form that has the same meaning to the original.  An excellent communication tool to demonstrate comprehension.