Preparing to listen, showing sensitivity, asking the right questions, and paraphrasing if necessary.
Active listening skills help us to better connect and understand the other person and help us to establish trust and rapport. Active listening skills include: 1. Acceptance responses which express our understanding without interrupting the flow of the conversation, e.g. "I see", "Really?" or "Umm-hmm" 2. Asking clarifying questions, which allow us to clear up things that are vague or to focus from a big picture to a more specific one, e.g. "How often does that happen?" or "Are you saying that he does it by hand?" 3. Paraphrasing, or telling the person what we believe we heard, using our own words. 4. Repeating the material word for word. This is especially helpful when discussing things where there is no room for error such as a phone number. 5. Summarizing is similar the paraphrasing in that we are confirming our understanding by telling them what we heard. Summarizing is used, however, to wrap up entire conversations rather than one or two comments.
a communication procedure in which a listener determines the emotional content and intensity of a spoken message and feeds it back to the speakers for verification.
The art of showing a customer that you are listening and interested in what they have to say. This involves giving them your full attention and the use of verbal encouragers such as “Yes”, “Aha” and “Mmm”. It also includes non-verbal acknowledgements such as nodding, smiling and body language.
Active listening is a technique that can be developed to replace the body language that we are unable to use when we are on the telephone. It means using verbal acknowledgements to let the customer know we are listening. For example “MmmHmm”, “Yes, I see”, I understand.
listening with your whole attention on the person who is speaking. listening with mind, body & soul
Readiness to listen persistently.
An instructional skill where group members listen to the speaker as if they are walking in their shoes listen with all their senses let the argument or presentation run its course without interruption encourage the speaker's train of thought actively respond to questions and directions use their body language to show they are listening.
Is engaged listening. It requires patience, self-control, empathy and a willingness to understand the other person's perspective. Helps facilitate the development of mutual trust, respect and good working relationships thus improving the overall performance of the team. (PMI)
Active listening is a way of listening that focuses entirely on what the other person is saying, and confirms understanding of both the content of the message and the emotions and feelings underlying the message, to ensure that understanding is accurate.
The active process of hearing and understanding what someone is saying. To be a good listener, one must learn to empathize with the speaker(s) by trying to put oneself into another person’s place in order to understand his or her perspective(s) and stories.
Listening carefully in order to understand what someone is saying so as to prevent any misunderstanding.
a skill in which the listeners demonstrate that they understand what the speaker is saying both verbally and nonverbally
The work that is required to understand others' self-interests. Requires recognizing your own self-interest—and not letting it get in the way of hearing a different perspective.
A way of responding that shows you hear and understand.
A type of listening in which a person lets others know that he or she heard and understood what was said.
A style of listening where each person in the communication loop clarifies their understanding of the message they've heard by rephrasing and repeating the message in their own words.
Active listening is an intent "listening for meaning" in which the listener checks with the speaker to see that a statement has been correctly heard and understood. The goal of active listening is to improve mutual understanding.
