Definitions for "Trouble Ticket"
A term used in a number of Service Support tools, analogous but not normally directly equivalent to the more precise ITIL terms Incident and Problem.
A question sent from a client to the host support, a ticket system would be used for this.
a conversation between a customer and a technical support staff member
A record used for reporting and managing the resolution of network or circuit outages.
A piece of paper or a record in a computer system used to report and manage the resolution of network or circuit outages.
The tracking mechanism for a problem and its resolution.
a user posting, to Allbounty
Keywords:
tunnel