A source of information about ACES. ITD Customer Support is designed as a single point of contact for user problems involving LANs, telecommunications, and software application. The ITD Customer Support will document all problems reported and track through resolution. Policy related questions will be forwarded to (DEAP) or (MAA). The telephone number for the ITD Customer Support is (360) 664 - 4560. See ACES User Manual Note: There is also an information technology Help Desk in ISSD available at telephone number (360) 902 - 7711 or toll free 1 (888) 329 - 4773 (ISSD).
The place to call with questions about the hardware or software of the legislative computer network. (Assembly 322-9931, Senate 445-1991, and Committees for either House 322-1905.)
A mechanism that allows students to send e-mail to administrators concerning problems they are having with the IBM Lotus Learning Management System. Back to top of glossary
Our online help desk provides you with support on how to get the best out of our website. The help desk includes a site index, frequently asked questions with answers to common technical and medical queries, search tips and detailed glossaries of common medical and technical terms. You can also find technical help with using your browser, assistive technologies, navigating our website and the internet; and advice and guidance on accessing our website.
A service provided by most I.T. companies and manufacturers to provide product support and troubleshooting for the user.
Services provided to the merchant by an acquirer, sometimes through a third party processor. The help desk responds to terminal problems, provides repair or replacement, and assists the merchant with questions about the point-of-sale equipment or authorization procedure.
A facility, common in many IBM installations, which provides a single focal point for support services for end-users. At the end of 1989, IBM announced that it was providing such a service itself through its End-User Support program. In an alliance with Peregrine Systems, IBM formed an Infrastructure Resource Management (IRM) practice in August 2001 to provide, among other things, a Help Desk service offering.
a service that provides information and assistance to the users of a computer network
a department that can offer answers and assistance to employees' and/or customers' technical questions and problems
a generic name typically associated with the end user support center
a good place to post your FAQ (Frequently Asked Questions)
a place that a consumer can call to get help with a problem in their computers, printers to other digital devices
a problem-solving tool designed to provide technical
a set of systems and procedures used by technical and applications staff to provide support to end-users in areas ranging from basic how to do and problem determination to advanced troubleshooting and diagnosis
a single point of contact for end users to report any computing problems they might be experiencing regardless of their nature
a system designed to help and support an end-user of a particular
A call center typically set up to handle calls in support of a product or service. Used most often to describe the customer support operation of computer software or hardware suppliers.
In a business enterprise, a help desk is a place that a user of information technology can call to get help with a problem. In many companies, a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in. In larger companies, a help desk may consist of a group of experts using software to help track the status of problems and other special software to help analyze problems (for example, the status of a company's telecommunications network).
Central point of contact for queries from enrolled CSU students visit the Help Desk
Staff, either within the organisation IT Department or based at a hardware/software supplier, who are responsible for assisting non-technical staff in the use of computer systems, and resolving problems which may arise. Staffing a Help Desk is an ulcerous job and many Help Desks perform superbly, but... The telephone lines of external Help Desks are frequently engaged and if/when contact is finally made, users will discover that many Help Desk staff are undoubted experts in negotiating the very small print contained in contracts and warranty agreements.
A Help Desk is a Single Point of Contact (SPOC) to provide customers with quick, responsive, high quality and consistent help and/or technical services in order to keep the corporation and/or supported customers performing at the highest level possible. See Service Desk.
Available Communications can provide help desk assistance to your customers 24/7.
A resource for technical support for hardware and/or software. The help desk at Rice University can be reached at http://helpdesk.rice.edu.
The Computer and Information Systems Help Desk is the primary technical support center for Seattle Pacific University, providing assistance to faculty, staff, students and alumni via telephone, e-mail and in-person support at our office in Lower Marston. The Help Desk also provides for check out portable media equipment for classroom use and university business. Additionally, the Help Desk sells Microsoft software to current students and staff as part of the Microsoft Academic Alliance. For more information, see CIS.
A segment of the call center industry, whereby entry-level staff can use decision tree software to answer questions and provide basic support functions for technical applications.
A source of technical support for hardware or software.
Generally refers to a Service Center set up to handle queries about product installation, usage or problems. Usually for IT customers.
Within the Star Case World Wide Web site, this page is a place you can ask questions, register for product drawings, send E-mail directly to Star Case, and answer questions that will better allow us to determine your exact Product Protection needs.
Help Desk calls coming in to a call center are typically referring to calls for product usage and support or problems. Help desk calls often refer to but are not limited to computer software packages or hardware configurations.
If you've ever worked in an office environment, you may have a help desk. This is the support organization designed to take care of your computer and network problems. SCW's support center has 24x7 services to insure that your problems are taken care of. By becoming one of our contract clients our Consultants will strive to make sure that every problem you have is resolved.
A telephone service that provides information and assistance to users of an applications and processes.
A technical support organization that receives incoming customer requests (problems and questions), records and tracks requests, provides solutions, follows up resolved requests, and proactively supports customers.
The first point of contact for all technical and end-user support issues. Most help desks offer at least two tiers of support. Tier 1 is where routine or simple problems are solved, and where more-complex ones are handed off to a higher tier. Tier 2 help desk analysts have more in-depth technical knowledge or specialized expertise.
Type of call center call that involves product use and support. Common for computer hardware and software applications.
A group that can be contacted by end users for assistance with hardware and software problems. Contact the Client Care Portal for technical help regarding your online courses.
a set of procedures for getting speedy assistance to users concerning the use of a computer. Help may be provided by telephone, fax or e-mail, or through summary listings of typical questions and answers.
A software application for tracking problems with hardware and software and their solutions, usually serving "internal" customers.
A support system designed to assist end users with technical and functional questions and problems.
Single source of information and assistance available to computer users with questions or problems regarding computer hardware and software.
Single point of contact for customers, interface with IT department
The Help Desk has individuals to help answer questions from users about VMS or other computer systems. It is located in Math Sciences, room 113; the phone number is 744-7836. The Help Desk E- mail address is:
[email protected]
the technical support department of an organization. WWWebfx Home Page
A team that can be contacted by end-users for assistance with hardware and software problems. Launching any e-learning initiative should give some thought to end user support. Even well designed programs will get 1 - 2% of the target audience needing help (e.g., "Do I really need to complete this training?")
The Client Services Help Desk is the central point of contact for the BCIT community to contact IT Services for assistance. The Help Desk tracks all contacts, provides initial assessment and possible resolution or provides dispatch to other ITS groups.
A term that generally refers to a call centre set up to handle queries about product installation, usage or problems. The term is most often used in the context of computer software and hardware support centres.
A centralized location (either within an organization or outside of it) where computer-related questions about product usage, installation, problems, or services are answered.
A support entity that can be called upon to get help with a computer or communication problem.
If you've ever worked in an office environment, you may have called the help desk. This is the support organization designed to take care of your computer and phone problems. Help Desk staff work long hours, have a never ending workload, get harassed by everyone, and get crappy pay.
a centralized and sometimes automated system for assisting an end user.
A help desk is an information and assistance resource that troubleshoots problems with computers and similar products. Corporations often provide help desk support to their customers via a toll-free number, website and/or e-mail. There are also in-house help desks geared toward providing the same kind of help for employees only.
Help Desk is a webcomic by Christopher B. Wright which debuted on March 31, 1996, making it one of the older webcomics on the Internet. The comic is a satirical and cynical view of computer software companies in general, and of the antics of Microsoft, Apple Computer, OS/2, and Linux in particular.