Definitions for "ITIL"
Information Technology Infrastructure Library (world wide de facto standard for ITSM) It is a set of documents describing best practices in IT service areas (i.e. Change Manage-ment, Configuration Management, Software Control & Distribution and Help Desk, etc). It was first developed in the late 1980's by the CCTA (Central Communications and Telecom Agency) of the UK Government.
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Information Technology Infrastructure Library. ITIL is a framework outlining worldwide accepted best practices for IT Service Management. The concepts within ITIL support IT service providers in the planning of consistent, documented, and repeatable processes that improve service delivery to the business.