An approach to health care quality management borrowed from the manufacturing sector. It builds on traditional quality assurance methods by putting in place a management structure that continuously gathers and assesses data that are then used to improve performance and design more efficient systems of care. Also known as total quality management (TQM).
A continuous, systematic method of identifying, quantifying, and eliminating all forms of waste in work processes.
The use of date from “evaluation research” to make sure that mental health services and processes keep improving over time.