Total Quality Management. A comprehensive collection of commitments focused on the needs and desires of Customers. A&E's TQM commitments include: 1. Commitment to Customer requirements; 2. Commitment to Continuous Process Improvement; 3. Commitment to Total Employee Involvement; and, 4. Commitment to Measurement and Feedback. The inputs to the TQM Process include: Training; TQM Culture & Language; Quality Infrastructure; TQM Analytical Tools; Recognition & Rewards; and, Partnerships with both Customers & Vendors.
TOTAL QUALITY MANAGEMENT. is a structured system for satisfying internal and external customers and suppliers by integrating the business environment, continuous improvement, and breakthroughs with development, improvement, and maintenance cycles while changing organizational culture.