A product-quality program in which the objective is complete elimination of product defects.
Also called continuous quality improvement (CQI) and uses the concepts originally developed by W. Edward Deming to study systems and processes to identify and improve sources of error, waste or redundancy. Uses input and feedback from staff and patients to understand and improve processes in health care.
(TQM). See full article titled Total Quality Management.
usually involves the introduction of continuous monitoring. It refers to initiatives designed to improve the quality of products and services to meet customer's requirements.
A short label for the list of prerequisites for achieving world-class quality. Use began in the last half of the twentieth century. Although there is no agreement on what were the essential elements of TQM, many use the criteria of the Malcolm Baldrige National Quality Award. A conceptual and a philosophical context which requires management and human resources commitment to adopt a perpetual improvement philosophy, through succinct management of all processes, practices and systems throughout the organization to achieve effectiveness in the organizational performance and fulfilling or exceeding the community expectations.
Successful programs have had certain common characteristics, focusing on five essential elements: customer focus, total involvement, measurement, systematic support, and continuous improvement.
An integrated and comprehensive system of planning and controlling all business functions so that products or services are produced which meet or exceed customer expectations. TQM is a philosophy of business behaviour, embracing principles such as employee involvement, continuous improvement at all levels and customer focus, as well as being a collection of related techniques aimed at improving quality. In addition to the features included in TQC, TQM additionally includes JIT, heijunka, and jidoka.
A term initially coined by the Naval Air Systems Command to describe its Japanese style management approach to quality improvement. Since then, TQM has taken on many meanings. Simply put, it is a management approach to long-term success through customer satisfaction. TQM is based on the participation of all members of an organization in improving processes, products, services and the culture in which they work. The methods for implementing this approach are found in the teachings of such quality leaders as Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa and Joseph M. Juran.
A movement, an industrial discipline, and a set of techniques for improving the quality of processes. TQM emphasizes constant measures and statistical techniques to help improve and then maintain the output quality of processes. Often associated with Edwards Deming.
Management system that gets all of the employees involved with QA, with the goal of producing Zero defect products.
A management system for improving performance throughout the firm by maximizing customer satisfaction and making continuous improvements based on extensive employee involvement. [13
A holistic approach to quality control that stresses the building of manufacturing processes that force their users to confront quality problems, rather than passing them on.
assuring that everyone in the organisation is responsible for quality
an approach that motivates, supports, and enables quality management in all activities of the organization, focusing on the needs and expectations of internal and external customers
An operational philosophy for an organization that allows all stakeholders the full advantage of contributing and receiving collective wisdom and skills while moving toward continuous improvement.
TQM is both a philosophy and a set of guiding principles that represent the foundation of a continuously improving organisation. TQM is a strategic, integrated management system for achieving customer satisfaction. It involves all managers and employees and uses quantitative methods to improve continuously an organisation's processes. At the foundation of TQM are three principles: Focus on achieving customer satisfactions; seek continuous improvements; and fully involve the entire workforce. Achieving these principle requires the establishment of a cultural shift within an organisation aimed at making the new culture more participative.
A management system with a focus on customer satisfaction, involving a systematic approach to ensuring that products and services always meet defined standards and are subject to continuous improvement (Knight and Nestor, 2000).
An approach to quality assurance that emphasizes a thorough understanding by all members of a production unit of the needs and desires of the ultimate service recipients, a viewpoint of wishing to provide service to internal, intermediate service recipients in the chain of service, and a knowledge of how to use specific data-related techniques to assess and improve the quality of their own and the team’s outputs.
Total Quality Management means that quality control does not only take place at the end of the production chain; every step is checked, from delivery of the raw materials to the end product. Total Quality Management is a process-oriented system. In TQM, quality is assessed according to the customerâ€(tm)s measurable requirements, so that any deviations can be eliminated by optimizing the process.
A management technique to improve the quality of goods and services, reduce operating costs and increase customer satisfaction.
a philosophy that states that uniform commitment to quality in all areas of the organization promotes a culture that meets consumers' perceptions of quality.
A management approach in which managers constantly communicate with organizational stakeholders to emphasize the importance of continuous quality improvement.
Total Quality Management (TQM) is an organizational management approach for making all individuals responsible for improving the quality of goods and services supplied. Activities in ...
a strategic, integrated management systems for customer satisfaction that guides all employees in every aspect of their work.
is a structured system for satisfying internal and external customers and suppliers by integrating the business environment, continuous improvement, and breakthroughs with development, improvement, and maintenance cycles while changing organizational culture.
An organizational management approach noted for making all individuals responsible for improving the quality of goods and services supplied. Activities in TQM include a rigorous program of on-going internal organizational analysis, benchmarking against competitors, explicit change control and meaningful progress measurement in all areas. TQM techniques are called out in the QML program.
A process designed to focus on customer expectations, prevent problems, build commitment to quality in the workforce and promote open decision making.
A systematic customer focused approach to continuous performance improvement. A philosophy and set of guiding principles which represent the foundation for continuously improving the organization through employee involvement. The application of quantitative methods and human resources to improve the materials and services supplied to and by an organization and all the processes within the organization and the degree to which the needs of the customer are met. The integration of fundamental management techniques, existing improvement efforts, and technical tools, under a disciplined approach to focus on continuous improvement.
Use of performance standards to drive a process-focused change program towards a goal of continuous quality improvement.
This is a general process framework that grew out of the work of Deming in Japan after WWII. The framework is focused on specifying the processes necessary to ensure incremental process improvement. Unlike most process frameworks, this one also provides a large number of intellectual tools to be used during process improvement and it also defines some processes in considerable detail.
A management approach of an organization centred on quality based on the participation of all of its members and aiming at long term success through customer satisfaction, and benefits to all members of the organization and to society (ISO 8402) - A comprehensive approach to improving competitiveness, effectiveness and flexibility through planning, organizing ad understanding each activity, and involving each individual at each level. (John Oakland)
A customer-focused management philosophy and strategy that seeks continuous improvement in business processes by applying analytical tools and teamwork.
A company commitment to develop a process that achieves high quality product and customer satisfaction.
Total Quality Management (TQM) is a business system, which strives to improve the quality of both products and services by means of continuous improvement driven by an analysis of customer requirements.
A customer-focused approach to the management of an organisation, with the broad objectives of meeting the changing needs of customer's and continuously improving every activity in the organisation.
Managing for quality in all aspects of an organization focusing on employee participation and customer satisfaction. Often used as a catch-all phrase for implementing various quality control and improvement tools.
A methodology for continuous monitoring and incremental improvement of a supply-line process by identifying causes of variation and reducing them. Originated by Shewhart and Deming in the 1950's, and widely applied in government and industry, where it was sometimes called Total Quality Leadership (TQL).
Total Quality Management (TQM) is an enhancement to the traditional way of doing business. It is a proven technique to guarantee survival in world-class competition. Only by changing the actions of management will the culture and actions of an entire organization be transformed. TQM is for the most part common sense. Analyzing the three words, we have TOTAL - Made up of the whole. QUALITY - Degree of excellence a product or service provides. MANAGEMENT - Act, art, or manner of handling, controlling, directing, etc. Therefore, TQM is the art of managing the whole to achieve excellence. TQM is defined as both a philosophy and a set of guiding principles that represent the foundation of a continuously improving organization. It is the application of quantitative methods and human resources to improve all the processes within an organization and exceed customer needs now and in the future. TQM integrates fundamental management techniques, existing improvement efforts, and technical tools under a disciplined approach.
A business improvement philosophy that comprehensively and continuously involves all of an organization's functions in improvement activities.
A theme that infuses quality throughout every activity in a company.
A comprehensive management process focusing on the continuous improvement of organizational activities to enhance the quality of the goods and services supplied.
(n) The process of managing the entire organization such that it excels in all areas of production and service. The key is that quality extends throughout the organization, in everything that it does, and quality is defined by the customer.
A term coined to describe Japanese-style management approaches to quality improvement. Since then, total quality management (TQM) has taken on many meanings. Simply put, TQM is a management approach to long-term success through customer satisfaction. TQM is based on the participation of all members of an organization in improving processes, goods, services, and the culture in which they work. The methods for implementing this approach are found in teachings of such quality leaders as Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, J.M. Juran, and Genichi Taguchi.
(TQM) A management system with a focus on customer satisfaction, involving a systematic approach to ensuring that products and services always meet defined standards and are subject to continuous improvement. See also Quality assurance.
Total Quality Management (TQM) is a management strategy aimed at embedding awareness of quality in all organizational processes. TQM has been widely used in manufacturing, education, government, and service industries, as well as NASA space and science programs.