a method of evaluating and improving processes of patient care which emphasizes a multidisciplinary approach to problem solving, and focuses not on individuals, but systems of patient care which might be the cause of variations.
an organizational commitment and approach used to continuously improve all processes in the organization with the goal of meeting and exceeding customer expectations and outcomes; also known as total quality management (TQM) and continuous quality improvement (CQI)
A set of techniques based on a feedback loop that focus on the ongoing improvement of treatment processes and outcomes by identifying problem areas, introducing improvements, and reassessing changes. Continuous Quality Improvement (CQI) and Total Quality Management (TQM) use consumer-oriented interdisciplinary teams to gather and assess data and to implement changes to better meet the needs and expectations of consumers.
The expectation that an institution will have in place a plan to monitor and improve the quality of its programs. In most cases, quality assurance and accrediting agencies require that established procedures ensure that this is an ongoing process.
An approach to the continuous study and improvement of the processes of providing health care services to meet the needs of individuals and others. Synonyms include continuous quality improvement, continuous improvement, organizationwide performance improvement, and total quality management.
An organized set of activities, programs, and philosophies intended to assure continuous improvement of specified practices focusing on customer definition, customer satisfaction, active utilization of data, non-hierarchical decisionmaking, efficient group process, teamwork, and a respect for the individual.
Quality improvement in laboratory medicine is the process of assuring that all pathology services involved in the delivery of patient care have been accomplished in a manner appropriate to maintain excellence in medical care.6
A philosophy and methodology, based on W. Edward Demking and Joseph Duran, of proactive approaches that focus on continual assessment and improvement of clinical, hospitality, operational, and administrative processes.