A process for achieving desired institutional and individual results. The goal of performance improvement is the provision of high quality, sustainable health services. Results are achieved through a process that considers the institutional context, describes desired performance, identifies gaps between desired and actual performance, identifies root causes, selects interventions to close the gaps and measures changes in performance.
A systematic process to identify the gaps in workers' performance, analyze the root causes, design and implement cost-efficient interventions, and evaluate the impact of the interventions on the performance gaps.
A systematic process of discovering and analyzing human performance improvement gaps, planning for future improvements in human performance, designing and developing cost-effective and ethically-justifiable interventions to close performance gaps, implementing the interventions, and evaluating the financial and nonfinancial results.