To hire a consultant or outside firm to deliver all or a portion of the services normally provided by an internal group.
Identify and use specialized service providers who are not part of the organization, in an attempt to provide efficient and quality services while simultaneously avoiding high overhead investment.
Call Center: A call center that provides various call answering and call processing services to third parties for a fee. Sometimes called Teleservice Companies or a Service Bureau. This term is sometimes also used to encompass telephone answering services or telemessaging services. See Outsourcer.
To obtain components for a product from sources outside the company. ... read full article
when, instead of you doing it you hire someone else to do some work that is part of your business, that is outsourcing. It can be any part of your business: answering email, filing, web design, promotion, product or e-book creation, service maintenance, etc.
To utilize a third-party provider to provide services previously performed in-house.
To buy a service from an outside vendor rather than performing the service in house.