Service Level Agreement. A contractual agreement between a service provider and a subscriber specifying the QoS parameters (such as MBR) that the subscriber can expect to receive.
Service-level agreement; an agreement between an ASP and a company guaranteeing a certain level of service.
This is a promise of maintaining a consistent level of data transfer over a network. Every ISP typically has a SLA that states the promise of data availability that the ISP will provide for their customer. Usually SLAs are only given to business customers that pay more for their connections than home users. Thus, business connections are typically more reliable and also cost more. SLAs are important for companies that can lose millions of dollars when their customers cannot access their webservers.
A contract specifying the service customers can expect from a provider.
A document that sets out the terms and conditions of your service delivery with your ISP
Single Life Annuity. A service retirement plan of payment that provides the maximum amount of monthly benefit for the lifetime of the retiree but does not provide benefits to a beneficiary after the death of the retiree.
Service Level Agreement (Agreements incorporating conditions of grant aid and outputs)
Service Level Agreement. A formal written agreement made between two parties: the service provider and the service recipient. The SLA itself defines the basis of understanding between the two parties for delivery of the service itself. The document can be quite complex, and sometimes underpins a formal contract. Generally, an SLA should contain clauses that define a specified level of service, support options, incentive awards for service levels exceeded and/or penalty provisions for services not provided.
service level agreement. A contract between your IT group and users that specifies what performance levels are acceptable for services, such as equipment replacement and network downtime.
Short for Service Level Agreement, an SLA is a contractual agreement that the level of service (be it power, availability, etc.) will perform at a specific level. In some cases, compensation terms are laid out if the SLA does not, at a minimum, perform at the agreed upon level.
Service Level Agreement An agreement between a service provider and a customer's company, guaranteeing a certain level of service.
Service Level Agreement. An SLA is a contract or addendum to a contract that defines the type, value and conditions of the outsourcing services to be provided. Typically, SLA's address quality of service conditions, such as response time, availability, speed, et cetera.
See Service Level Agreements
Service Level Agreement. A contract in which a service provider agrees to deliver a minimum level of service.
Supplemental Lease Agreement
Service level agreement. The definition of a level of service provided by the IT department for a particular system. Service level agreements can be established for availability (24 hours/day, 7 days/week and 98% during scheduled hours), for performance (response time for 95% queries in 1 minute or less), for timeliness of the data (weekly data available 6 AM Monday morning), or for other reasons. Contract with a service provider – be it an internal IT organization, an ASP, or an outsourcer – specifying discrete reliability and availability requirements for a given system. Might also include such requirements as support of certain technology standards or data volumes. Outsourcer's failure to adhere to the terms laid out in the SLA could result in financial penalties.
See service level agreement.
The agreement between representatives of a customer's internet data center and the service provider to determine the type, capacity, and quality of service. SLAs are used by vendors and customers as well as internally by IT shops and their end users.
service level agreement: Documentation or a contract that details service quality commitments between a carrier and the subscriber.
Service Level Agreement. A written agreement between the service provider and its customer(s) that documents agreed service levels and key service targets, the responsibilities of both parties and how service performance is to be measured.
Service Level Agreement is a contractual obligation between 2 or more parties governing response times, agreed actions, etc. when an incident occurs
Service Level Agreement. defined minimum performance measures at or above which the service delivered is considered acceptable.
SERVICE LEVEL AGREEMENT. An agreement made between two or more parts of Government – within Departments or between Departments – to provide services to a specified performance level which, although not enforceable in law, will be regarded as binding.
Service Level Agreement is a contract between the provider and the user that specifies the level of service that is expected during its term. SLAs are used by vendors and customers and also internally by IT shops and their end users.
Service Level Agreement. A term commonly used within the IT industry to refer to the service standards which a service provider agrees to deliver to a user. Initially used in contractual arrangements with third parties but now commonly used as an internal agreement within organisations.
A Service Level Agreement (SLA) is a contract between a customer and the vendor of a system(s) to provide a range of support services, up to an agreed minimum standard. SLAs will usually specific precisely what the support procedures are to be and the way in which a support call will be escalated through the vendor's support organisation to achieve resolution.
Service level Agreements. Defines how a service should be provided, paying particular attention to performance, detailing sanctions if performance is poor.
A contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish.
Service Level Agreement. Written agreement between a Service Provider and the customer(s) that documents agreed Service Levels for a service.
Service Level Agreement. An SLA is an agreement concerning a measurable level of service between the service provider and the service receiver.
Acronym for Service Level Agreement, a contract between a service provider and a customer that specifies what measurable service levels must be achieved. Some common SLA targets include average time on hold, customer satisfaction, and first call resolution percentage.
Service Level Agreement. A binding contract which formally specifies end-user expectation about the solution and tolerances. It is a collection of service level requirements that have been negotiated and mutually agreed upon by the information providers and the information consumers. The SLA has three attributes: STRUCTURE, PRECISION, AND FEASIBILITY. This agreement establishes expectations and impacts the design of the components of the data warehouse solution.
Service Level Agreement is a contract between two parties that stipulates QoS levels and a required level of service between the provider and the consumer.
Service Level Agreement. A contract provision between any supplier and any user that stipulates the level of service to be provided, the methods of measuring the service provisioned and remedies or bonuses for over/under performance. 1 May. 2006 Definition
Service Level Agreement. An agreement between a service provider and service user as to the nature, quality, availability and scope of the service to be provided.
A Service Level Agreement (SLA) is a document specifying the type of support a customer has purchased from your company and the support functions your company is obligated to perform.
Service level agreement. If you ask an external supplier to look after part of your computer operations or communications, the SLA defines what both parties can expect from the relationship and describes penalty clauses for poor service and incentives for good service.
service level agreement. Formal document that specifically details the help desk services an outsourcer will provide to a client company.
Service Level Agreement. A written agreement between the software and/or hardware vendor (or third party maintenance company) and the users of their system as to what the expected level of service is and time frame that it should be provided in.
Service Level Agreement – written agreement between a service provider and customers which documents agreed to service levels for a service
Service Level Agreement. A type of contract where (typically) a public body agrees to pay a set sum of money in return for a specified level of service, which may be quantified in terms like 'number of clients advised' in a given period, and to what standard. Charities may also have SLAs with their suppliers, such as around support of ICT, database systems. Complexity and issues dealt with will vary immensely depending on context. See Contracts on the Working Relations page.
Service Level Agreement A document which states the performance characteristics that a communications service will achieve - % of time the service is available, bits per second of data that can be transmitted, response time to a problem call and similar characteristics.
Service Level Agreement. An agreement between the help desk and a customer to provide a certain level of service.
An SLA is a document that describes the minimum performance criteria a provider promises to meet while delivering a service. It typically also sets out the remedial action and any penalties that will take effect if performance falls below the promised standard.
Service Level Agreement. A formal agreement between a service provider (whether internal or external) and their client (whether internal or external) which covers the nature, quality, availability, scope and response of the service provider.
Service level agreement. An agreement between the Computer Department and its customers, defining the level of service provided and the responsibilities of the customer. At BCIT, this is a special service agreement for a group or department requiring support which differs from that listed in the service catalogue.
Short for Service Level Agreement - an Agreement between a Service Provider and a Customer defining the level of service offered for a given solution.
Written contracts between a provider and user guaranteeing a certain level of service and measurable performance indicators such as uptime, quality of service, level of customer support etc. SLAs usually include penalty provisions for services not provided.
Used in many merchant/institution and merchant/consumer transactions to define the boundaries of what the service is committed to deliver and under what circumstances.
Service Level Agreement. Agreeement bewetween a service and a customer which guarantees certain quality parameters for the provision and performance of the contracted service at each site.
A set of guidelines generated by the provider and drafted as an agreement maintaining a satisfactory level of service between the Internet service company and the customer.
Service Level Agreement. A contract between a provider and user that specifies a level of network service, such as bandwidth availability, network uptime and other measures of network performance. It also specifies remunerations if these service levels are not met.
Service-Level Agreement - An agreement between the provider of a service and their customer that defines (in measurable terms) what the service provider is being contracted to do and places time and quality limitations on those services.
A contract between an ASP and the end user that stipulates and commits the ASP to a required level of service. An SLA should contain a specified level of service, support options, enforcement or penalty provisions for services not provided, a guaranteed level of system performance as relates to downtime or uptime, a specified level of customer support and what software or hardware will be provided and for what fee.
Service Level Agreement. Formal agreement between a Service Provider and customers to provide a certain level of service. Penalty clauses might apply if the SLA is not met.
Service Level Agreement (Thanks to Stephen Butler).