Definitions for "Unavailable"
The state of a control in which normal functionality is not presently available to a user (also referred to as grayed, dimmed, and disabled).
not available or accessible or at hand; "fresh milk was unavailable during the emergency"; "his secretary said he was unavailable for comment"
this is a feature member's can enable in their Edit Settings screen in the User CP, which in effect disables the Online Indicator that is seen in posts and in profiles.
Keywords:  gen
Keywords:  acd, coaching, logged, queue, outgoing
Edit / An agent state that indicates the agent is unavailable to take calls or make outgoing calls. It is generalized in that it does not convey information about why the agent is unavailable. See Also: Agent Agent Group Queue
The status of an agent who is logged in to the Automatic call distribution (ACD) system, but has blocked any incoming calls. The agent may be on a paid break or in a coaching session. (See available.)
an agent may make themselves unavailable for a next call, even though they have not logged off, to (eg) enter data etc.
(adj.) Characteristic of a window element that cannot be select ed in the current context. For example, the OK button is unavailable till you select an item in the list.
State in which a unit is not capable of operation because of the failure of a component, external restriction, testing, work being performed or some adverse condition.