Is information that shows how well a health plan provides a certain treatment, test, or other health care service to its members. For example, Medicare uses performance measures from NCQA?s Health Plan Employer Data and Information Set (HEDIS®) to get information on how well health plans perform in quality, how easy it is to get care, and members? satisfaction with the health plan and its doctors.
A measure of the effectiveness of agency or program service delivery. 5
A quantitative or qualitative indicator used to assess state agency performance.
A quantitative or qualitative tool to assess progress towards an outcome or goal.
Ways to objectively measure the degree of success a program has had in achieving its stated objectives, goals, and planned program activities.
A yardstick or standard used to measure progress toward achieving a strategic objective or a tactical objective. It is a measure of how well we are doing. See also: strategic performance measure, outcome measure, tactical performance measure, and output measure.
a quantifiable state or target against which goals and strategies are measured
a quantitative indicator of an agency's accomplishment of an objective
A performance measure describes how well the organization is doing in terms of meeting its goals and objectives. The common types of measures include: effectiveness measures - extent to which the organization is achieving the outcome (doing the right thing); efficiency measures - the proposed ratio of relevant outputs to relevant inputs (doing things right); client service - the degree to which the needs and expectations of the recipients of the service are satisfied with the level and quality of service received; and timeliness - the extent to which the work is done on time.
A means of objectively assessing the results of programs, products, projects, or services. It is the quantified result to be achieved. It provides a basis for assessing successful achievement of the agency mission, goals and objectives.
A measure of how well a particular result is being achieved. For example, percent of reports of harm to children investigated, reduction in the response time to emergencies, percentage increase in new jobs or business start-ups in a particular region during the past year.
A quantifiable, enduring measure of outcomes, outputs, efficiency, or cost-effectiveness. In general, measures should be related to an agency's mission and programs, and should not merely measure one-time or short-term activities. For example, development of a statewide plan by 1999 is not an “enduring†measure of an agency's performance.
Performance measures are indicators of the extent to which progress towards the outcomes have been achieved during the project.
a statement specifying clearly and precisely a desired output, outcome, or event that is expected to occur: the "what" that is to be measured.
A measure that describes the health care being provided. Current performance measures indicate whether a health plan or provider has appropriately provided certain services expected to lead to desirable outcomes.
Requirement against which conformity assessment is made
Provides and indication (e.g., rate, ratio, index, percentage) t of an organization's/or provider's ability to provide care most likely to ensure a good patient outcome.
A characteristic or metric that can be used to assess the performance aspects of a program or project (i.e., dollars expended, students enrolled, grade- point average, number of job offers received).
The performance measures for each corresponding performance objective, which should be a measurable amount. Measures can be quantitative or qualitative. Quantitative measures are data-oriented. They usually deal with cost, time and numbers. For example, "reduce project costs by $10,000" or "increase customer satisfaction by 25%."