Field Force Automation. Information technology solutions that help companies improve communication with employees in the field. Wireless FFA solutions increase productivity by enabling mobile employees to remotely access centralized databases, finalize service calls, update time/expense reports and schedule appointments.
Field Force Automation. Refers to information technology solutions designed to help companies improve communication with employees in the field and yield increased productivity. FFA solutions typically comprise integrated software, hardware and networking components. Today, the utilities and insurance sector provide examples of industries that are successfully deploying field force automation solutions to better manage remote employees.
Field Force Automation - CRM term for delivering tools and content to field based sales and service staff.