Customer relationship management. Software system involving customer-centric automation and management functionallity for sales, service and marketing. Should be integrated with supply chain management and enterprise resource management systems. Digital Asset Management System A software suite to manage digital files (e.g. images, documents, videos, presentations etc.). DAM-software may include functions to convert between file types and may be used as a content repository for other information systems, such as web content management systems.
Customer Relationship Management. "CRM is a business approach that integrates People, Processes and Technology to maximize the relations of an organizations with all types of customers. The true value of CRM is to transform strategy, operational processes and business functions in order to retain customers and increase customer loyalty and profitability." by Aris Pantazopoulos, Founder, CRM Today Click here for more definitions on CRM
CLINICAL RESOURCES MANAGEMENT. DHS programs that seek to identify and treat patients in a defined manner. CRM has three components: inpatient clinical pathways, disease management, and case management.
Consumer Relationship Management. CRM is a collaborative integrated ECR demand management strategy, which helps manufacturers and retailers to jointly recognise & value consumers'/shoppers' individual needs and tailor their offers to them.
(Client Resource Management) An application that allows an enterprise to manage information about their clients as they move through acquisition to retention cycles. Integrated processes that manage information about prospects, customers, sales & marketing effectiveness, product & service evaluations, responsiveness and market trends.
This refers to a class of enterprise software that enables a large company to manage all contact they have with their customers. It would track, for example, calls to tech support, faxes, e-mails, direct mail, telephone contacts, and any other contact that a company would have with a customer and vice-versa. This information can be used for analysis of customer relationships and gives salespeople an understanding of what to say when they call up a customer.
An enterprise-wide strategy and solution that impacts customer-facing departments and processes in a company. It is designed to improve customer service, loyalty and retention, optimize profitability and help companies better manage communication and interaction between their employees and their customers, partners and suppliers. A standard CRM solution includes three modules, Sales Force Automation (SFA), Marketing Automation and Customer Service.
A marketing and fulfillment system that usually includes a call center, data bases, software and marketing strategy. Like ERP, CRM initiatives are complex, involve redesign of internal business process and retraining. Successful contracting for CRM outsourcing requires attention to business as well as technology and legal issues. End-to-end Process means the completion of a business process from beginning to end, including all intermediate steps of data capture, processing, analysis, generation of outputs and, in some cases, implementation of tasks specified by the logic (algorithm) that defines the business process.
The entire process of a pre-sales, sales and service relationship with a customer. Many software applications are now available that permit you to record this relationship from the time the clients asks their first question. Good CRM software is much more efficient than fragmented records as it can save time in tracking communications and transactions with a particular person.
Certified Property Manager. The CRM acquires valuable real estate management skills through educational offerings leading to the CRM designation. CPM members have the competitive edge in every area of real estate management from residential to commercial and industrial.
Acronym for "Customer Relationship Management", and entails all aspects of interaction between a company and its customer. Computerization has changed consumer buying behavior so more of the relationship is being managed electronically through tools such as help-desk software, e-mail organizers and Web development apps.
Customer Resource Management. A vague term describing any of a number of packaged or tailored applications or tools designed to help with sales, tracking customers, or managing information gained from customer interactions.
Customer Relationship Management is not a software program but a holistic business philosophy. The aim of CRM is to create added value for both customers and suppliers on the basis of long-term business relationships. The customer relationship is intensified at all process levels and tailored to the customer in order to strengthen customer loyalty and raise relationship exit barriers.
Customer Relationship Management. A business process using software coupled with traditional marketing, sales, and support methods to retain and improve customer loyalty. The goal is to build a personal relationship with each customer based on their unique needs, to satisfy those needs, and to build long-term trust.
Customer relationship management. The use of Web-based software to analyze customer behavior. CRM systems generally store customer information that is aggregated from sales calls, purchases and customer service centers.
Customer Relationship Management. Set of methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. It includes all business processes in sales, marketing, and service that touch the customer. For example, an enterprise might build a database about its customers that describes relationships in sufficient detail so that management, salespeople, people providing service, and even the customer can access information, match customer needs with product plans and offerings, remind customers of service requirements, know what other products a customer has purchased, and so on. In contrast to customer care, Customer Relationship Management tends to be used to deal more specifically with the integration of all business functions with each other. SAP also provides applications for Customer Relationship Management under the SAP CRM initiative.
Customer Relationship Management. Term used to describe the management of information on customers and prospects (e.g. contact and sales lead management software such as ACT, Goldmine or SugarSuite CRM).
Customer Relationship Management. Discipline designed to identify, attract, and retain a company's most valuable customers. Theoretically, CRM can provide a unified enterprise wide view of the customer to cultivate high level relationships that can lead to improved loyalty and profits. Effective CRM requires an integrated sales, marketing, and service strategy. CRM has resurfaced because technology has ameliorated its implementation .An astute CRM strategy can anticipate needs; tailor messages, products and services; create value; anticipate problems; and improve the customer's overall experience in dealing with the company.
Customer Relationship Management. Uses proven methodologies and e-business technologies to help companies to identify, select, acquire, develop, and retain profitable customers, building the lasting relationships that are key to long-term financial success.
Customer Relationship Management - This is a term used to describe software that is designed to assist in the flow of information needed to keep up with your customers, vendors and other contacts. This information can include, addresses, phone numbers, names, e-mail addresses, notes and many other pieces of information.
Customer Relationship Management. Complex software used by big companies to improve customer experience. Each stage of the customer dealings with a company are logged on the computer system, so all staff are fully informed about each client's accumulated experience.
Customer Relationship Management. The strategy of identifying customer needs, improving customer interactions, and customizing contacts, sales approaches, and automation to provide optimum service to each type of customer to maximize the bottom line benefits to the organization.
Customer Relationship Management. CRM entails all aspects of interaction a company has with its customer. It includes methodologies, software, and usually Internet capabilities that help an organization manage customer relationships in an organized way. The Customer Perspective of the Balanced Scorecard may contain references to a CRM program.
Acronym for Customer Relationship Management. A business strategy that helps companies manage customer relationships. For example, a CRM database enables a company to access individual customer information, match customer needs with product plans and offerings, stay abreast of customer service requirements, and be aware of previous customer purchases. CRM involves managing customer relationships on a more informed basis and tailoring them to better meet the customers' needs.
Customer Relationship Management software A type of enterprise application that automates a company's sales and marketing activities. The objective of CRM is to enrich and consolidate customer/contact information across the company, ensuring that information collected from multiple sources is up-to-the-minute and accessible to those who need it.
Identifies the administration of customer relationships and is used for targeted customer communication and customer engagement. For that purpose, all customer data, interactions and transactions with this customer are being saved in databases. These data are then integrated and processed to allocate these if needed whenever and wherever within the company. An operational example is the use of these databases to send availability to guests.
Customer Relationship Management. The way in which a company manages interactions with its customers. A successful CRM solution depends on an ability to interact with customers through any channel they choose, as well as a way to track and maintain real-time records of customer interactions so a complete view of the customer is always available.
Customer Relationship Management. An information industry term for the methodologies, software and internet capabilities that help a company manage customer relationships in an efficient and organized manner.( Back to the top)
Customer Relationship Management. The business strategy, process, culture and technology to enable organizations to optimize revenue and increase shareholder value through better understanding the needs of customers.
Customer Relationship Management. Customer relationship management (CRM) moves a company from a product-centric focus to a customer-centric focus. CRM is a business strategy that aims to understand, anticipate, and manage the needs of an organization's most important asset, its customers. CRM is software coupled with traditional marketing, sales, and support methods that are used to retain and improve customer loyalty. The goal is to build a focused relationship with each customer based on their unique needs and a company's ability to satisfy those needs while improving customer satisfaction levels.
Acronym for customer relationship management. CRM entails all aspects of interaction a company has with its customer, whether it be sales or service related. CRM an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organised way.
Customer Relationship Management. This is the practice of gathering customer information to foster a more collaborative and personal relationship through the use of software technologies. Understanding your customer and their needs permits improved and more cost efficient sales, marketing, customer service and business functions.
Customer-relationship management (CRM) A company's system for managing its relationships with customers, or the software used to help manage these relationships. The goal is to integrate customer-related activities across departments and various communication channels (such as phone and e-mail). This enables a company to increase customer satisfaction and loyalty by ensuring that customers receive consistent, high-quality service through all channels, before and after a sale.
Customer Relationship Management, the functions and programs a company uses to connect with its customers; typically divided into Operational CRM (call centers, sales force automation, supply chain management) and Analytic CRM (customer analysis, database marketing); Loyalty Builders does Analytic CRM
A technique of establishing and maintaining a long-term business relationship with your customers. It generally involves utilizing the data collected during your customer interactions to determine the demographics and future needs of each customer.
Contact Relationship Management. Kintera's CRM system, at the core of the Kintera Sphere software platform, has at its foundation a unified relational database built from the ground up. All interactions with an organization are stored in the Kintera Sphere centralized database. With this information, nonprofits can collect, analyze and utilize data about their supporters to drive fundraising, and deliver targeted communications and programs.
(Customer Relationship Management) CRM defines a class of software applications which integrates the management of: customer service, marketing, and sales into a unified system. CRM systems provide an enhanced ability to share information, better tracking of customers, automation of routine services, and enabling the customer to manage parts of their own data.
Customer Relationship Management. A business strategy designed to optimize profitability, revenue and customer satisfaction. To realize CRM, enterprises must foster behaviors and implement processes and technologies that support coordinated customer interactions throughout all customer channels (Gartner Group, 1999).
Customer relationship management; communicating with the customer in a consistent manner across all divisions of a company, based on the customer's preferences and history, so that there are no disconnects or discrepancies between communications from differing departments or channels.
(Customer Relationship Management) - The process by which companies track, utilize and share client specific information for improved service, identification of sales opportunities, execution of marketing campaigns and maintaining customer relationships throughout the business lifecycle. See also: Profiling
customer relationship management; The practice of designing an enterprise to keep track of customers and their wants and needs. Enterprises using the CRM approach use technology and strategy to get a more complete view of the customer. More Detail...
Customer Relationship Management. 1. The overall process of marketing, sales, and service within any organization 2. The practice of identifying, acquiring and retaining the best customers to produce profitable growth. 3. A dialogue with customers consisting of sequenced messages timed to individual needs and opportunity. (Also known as Continuous Relationship Marketing, Relationship Management or Relationship Marketing)
cultural recourse management. The safeguarding of the archarology heritage through the protection of sites and through salvage archaeology (rescue archaeology), generally within the framework of legislation designed to safeguard the past.
Systems are packaged software solutions for front office functions such as customer contact, sales, marketing, accounts receivable, etc. As implied by the name, they include the customer in the business processes being managed.
Acronym for "Customer Relationship Management": a company's strategy for creating long-term customer loyalty that focuses on understanding the wishes and needs of a customer - in the best case, pertaining to the entire life cycle of the customer. Customer Relationship Management systems collect and analyze information on customer behavior in order to improve customer satisfaction. Wherever it exists, 7d technology uses data from CRM systems.
Customer Relationship Management. Tracking customer behavior for the purpose of developing marketing and relationship-building processes that bond the consumer to the brand. Developing software or systems to provide one-to-one customer service and personal contact between the company and the customer.
Customer Relationship Management concentrates on the retention of customers by collecting all data from every interaction. This means from ‘all' access points whether they are phone, mail, web or field. The company can then use this data for specific business purposes such as marketing, service, support or sales. This enables the company to have a customer focused rather than a product focused approach.
(customer relationship management) CRM entails all aspects of interaction a company has with its customer, whether it be sales or service related. Computerization has changed the way companies are approaching their CRM strategies because it has also changed consumer buying behavior. With each new advance in technology, especially the proliferation of self-service channels like the Web and WAP phones, more of the relationship is being managed electronically. Organizations are therefore looking for ways to personalize online experiences (a process also referred to as mass customization) through tools such as help-desk software, e-mail organizers and Web development apps.
Customer Relationship Management. Where companies use a variety of methods and contact strategies to build lasting and profitable relationships with customers, retaining their custom and generation more revenue.
Customer Relationship Management. CRM is the same as one-to-one marketing. This customer-focused business model also goes by the names relationship marketing, real-time marketing, customer intimacy, and a variety of other terms. But the idea is the same: establish relationships with customers on an individual basis, and then use the information you gather to treat different customers differently. The exchange between a customer and a company becomes mutually beneficial, as customers give information in return for personalized service that meets their individual needs.
Customer Relationship Management Business model aimed at establishing relationships with each client on an individual basis, and then use the information gathered to deal with different clients in a differentiated manner.
Customer Relationship Management Software tool providing a business with one common view of the customer, typically integrating data from interactions via call centers, self-service over the Web, and field sales. Makes sales, service, and marketing more efficient as you recognize the customer as an individual.
Customer relationship management. An enterprise-wide business strategy designed to optimize profitability, revenue, and customer needs satisfaction. To accomplish this the enterprise must organize operations around customer segments, fostering customer satisfying behaviors and linking processes from customers back through suppliers.
Customer Relationship Management. A vast way of approach to customers in an attempt to realize their living style in every field of life and eventually to influence them to change their life style toward their benefitable direction through the company initiating ceaseless communication of indirect, implicative and inspiring suggestion so that the company may attract new customers and bind existing customers steady with the company.
Customer Relationship Management. Refers to the methodologies, strategies, software, and Web-based capabilities that help an enterprise to organize and manage customer relationships. Companies utilize this approach to gain a better understanding of their customersâ€(tm) wants and needs.
An Acronym for Customer Relationship Management. A business process using software coupled with traditional marketing, sales, and support methods to retain and improve customer loyalty. G H J K N O P Q X Y Z
Acronym for Customer Relationship Management or Client Relationship Management. CRM is an industry term for software solutions that help businesses manage customer relationships in an organized way. An example of a CRM would be a system containing detailed investor, fund, and client information that a fund's deal and/or investor relations teams can reference in order to maintain client relations, inform investors of fund performance, raise funds, manage the deal pipeline, etc.
Customer Relationship Management. The strategies, processes, people and technologies used by companies to successfully attract and retain customers for maximum corporate growth and profit. CRM initiatives are designed with the goal of meeting customer expectations and needs in order to achieve maximum customer lifetime value and return to the enterprise. As a primary sales, service and retention touch point for many companies, the Contact Center is a critical component of a successful CRM strategy. ata mining - Data mining entails analyzing information for previously undiscovered correlations between two markets. Data mining connections can be made through associations (baseball fans also watch football), sequences (buying wood and then buying paint), forecasting (based on patterns found), and clustering (grouping information in a new way).
customer relationship marketing or customer retention marketing is crm in small letters to distinguish it from CRM. It employs marketing automation software to design and implement relationship marketing customer acquisition and retention campaigns and programs.
Acronym for â€œCustomer Relationship Managementâ€. In web terms, this means a way of connecting to your customers and servicing their requests using online methods. For example, you may allow your customers to submit queries, sign-up (or â€œopt-inâ€) for regular newsletters, pay their bills online and so on.
This acronym refers to "Customer Relationship Management". Originally referred to as "Contact Management" and then as "Sales Force Automation", CRM encompasses a wide assortment of capabilities designed to help a company better manage their customers.
Customer Relationship Management Dispatcher The system agent that helps in sending a job to an idle work process by identifying the type of task (ex: update, on-line, batch) EDI Electronic Data Interchange
CREW RESOURCE MANAGEMENT. The application of team management concepts in the flight deck environment. It was initially known as cockpit resource management, but as CRM programs evolved to include cabin crews, maintenance personnel and others, the phrase crew resource management has been adopted. This includes single pilots, as in most general aviation aircaft. Pilots of small aircraft, as well as crews of larger aircraft, must make effective use of all available resources; human resources, hardware, and information. A current definition includes all groups routinely working with the cockpit crew who are involved in decisions required to operate a flight safely. These groups include, but are not limited to: pilots, dispatchers, cabin crewmembers, maintenance personnel, and air traffic controllers. CRM is one way of addressing the challenge of optimizing the human/machine interface and accompanying interpersonal activities.
customer relationship management. The systematic collection and utilisation by a business of data re the identity, spending patterns and interests of each of its customers, in order to foster customer loyalty through individualised correspondence and tailored benefits and offers
Customer Relationship Management Dispatcher The system agent that helps in sending a job to an idle work process by identifying the type of task (ex: update, on-line, batch) EA Each. A unit of measure.
CUSTOMER RELATIONSHIP MANAGEMENT. Automated management of integrated business processes, i.e. sales (customer contact product configuration), marketing (campaigns, telemarketing) and customer service (call center, field service).
r em) 1. customer relationship management: the strategies, techniques and software used by businesses to manage customer relationships in an organized way by integrating information across the enterprise to improve customer services. 2. software that wraps around your customer relationship practices to better manage your business. Syn. everything but the kitchen sink, your technology quarterback, the whole enchilada, a lifesaver, xRM
Acronym for Customer Relationship Management, which is also applied to Customer Relationship Management software. CRM entails all aspects of interaction a company has with its customer, whether it be sales or service related.
Customer Relationship Management. A special group of programs that attempt to enchance a businesses ability to please their customer. For example, these programs often include call logs that allow anyone talking to the customer to know what has been discussed in the past.
Customer Relationship Management, the use of systems to provide enterprises an integrated view of prospects and customers as a channel for interactive marketing, sales automation, and customer service and support.
Customer Relationship Management. A business approach that integrates every facet of an organization's software or other operations that involve securing, serving and retaining customers with the goal of customer satisfaction.
is a broad term meaning customer relationship management. CRM can be software, computer data bases or procedures. Generally, it means collecting detailed information about the customer to provide them with more personalized service.
Customer Relationship Management. This term that describes techniques, software and Internet capabilities used by businesses to manage customer relationships in a unified fashion. CRM packages help companies integrate information from the entire enterprise to provide detailed profiles of its customers. That allows all the links in the chain to have the information needed to provide services like: Matching customer needs with products; Reminding customers of service requirements; Keeping track of previous purchases and sending reminders for continuing orders; And giving customers direct access to information. This in turn gives the enterprises the opportunity to improve and target marketing efforts, optimize information flow, and build better relationships between the company and its customers and distributors.
Enterprise-wide software applications that allow companies to manage every aspect of their relationship with a customer. The aim of these systems is to assist in building long term relationships with customers and encourage customer loyalty.
Customer Relationship Management. Supports all business processes in which customers and external business partners are involved. mySAP CRM incorporates CRM solutions for sales, service and marketing and contains new components such as Mobile Sales, Mobile Service, Customer Interaction Center and Internet Sales.
Customer Relationship Management. An integrated information management system that is used to plan, schedule and control the pre-sales and post-sales activities in an organization. CRM solutions comprise of software, hardware and networking tools to improve customer tracking and communication. Today, many enterprises are extending their CRM solutions to include wireless connectivity to home databases. Remote access to a corporate database, for example, enables sales professionals to access timely customer data, leading to increased productivity and better customer service.
Customer Relationship Management includes processes, databases and software to manage relationships to customers. Software range from sales applications to integrated value adding networks, where customers are provided with the most lucrative solutions. DAM Digital Asset Management, software and processes to organise, manage, convert digital files (e.g. images, documents, presentations, sounds, videos, archives etc.).
Customer Relationship Management. Customer Relationship Management (CRM) is the art of integrating every aspect of IT that relates to the customer - quite literally everything from marketing through sales to accounts receivable and bill collection.
Customer Relationship Management. A term for methodologies, software, and usually Internet capabilities that help a business manage customer relationships in an organized - and often automated - way. PureShare has worked with clients to integrate their CRM solutions into corporate performance management, allowing them to track customer relationship key performance indicators.
Acronym for Customer Relationship Management. CRM is an industry term for software solutions that help enterprise businesses manage customer relationships in an organized way. An example of a CRM would be a database containing detailed customer information that management and salespeople can reference in order to match customer needs with products, inform customers of service requirements, etc.
Customer Relationship Management mySAP Customer Relationship Management (mySAP CRM) supports all the business processes in which customers and external business partners participate. A comprehensive product for all users with customer contact, mySAP CRM includes solutions for sales (SAP Sales), service (SAP Service) and marketing (SAP Marketing). This involves a combination of existing functions from SAP R/3 (today mySAP Enterprise Resource Planning) such as Customer Service, and new components such as Mobile Sales, Mobile Service, Customer Interaction Center and Internet Sales. CRM solutions also enable enterprises to interact with their business partners via the Internet.
(Customer relationship management) A method of identifying your customer's requirements and then transferring them into actual parts of your business structure, such as e-mail, call centres, web sites, PR and integrated added value schemes, etc. to encourage user loyalty, repeat custom and complete satisfaction which will create the first two.
Customer Relationship Management (CRM) - CRM is an industry term for Marketing software solutions that help enterprise businesses manage their customer relationships in an organized way. For example, an enterprise might build a database about its customers that described relationships in sufficient detail so that management, salespeople, people providing service, and perhaps the customer directly could access information, match customer needs with product plans and offerings, remind customers of service requirements, know what other products a customer had purchased, and so forth.
(n) Use proven methodologies and e-business technologies to help enable companies to identify, select, acquire, develop, and retain profitable customers, building the lasting relationships that are key to long-term financial success.
Customer Relationship Management. The ability to keep track of every interaction with every prospect and customer and keeps tracks of trends and tabulates results of such notes on an aggregate scale. Essentially, an intelligent interface that allows keeping notes of every action, sale, phone call, email, fax, etc. Allows businesses to better know their customers and target messages to portions of their customers and prospects. CRM is an integrated system designed to identify, acquire, and retain customers. CRM helps organizations maximize the value of every customer interaction by managing and coordinating customer interactions across multiple channels and departments.
Customer Relationship Management (accumulate, store and analyze customer data to understand buying habits and to personalize services and products). Siebel (now Oracle) is a leader in this marketplace.
Continuous Relationship Marketing. A marketing approach that seeks to build close relationships between a company and its most attractive customers in order to encourage them to concentrate a disproportionately high share of their category value with that company. Includes identification of CRM potential, the design of a CRM program and process, and options for CRM cross-functional implementation.
C.R.Machine, 30 Danforth Road, Rindge NY 03461 603-899-9871 FAX:603-899-6591 [email protected] (new June 2001) www.crmachine.net (online 2001-09-07 not complete) Nickelite high nickel stainless steel Pipes and Punties
Certified Reference Material. A reference material, for which one or more property values are certified by a technically valid procedure, accompanied by or traceable to a certificate or other documentation which is issued by a certifying body.
Cause Related Marketing. A partnership between corporations and causes that benefits both the businesses involved and society, where a brand strengthens its image through support of a cause in the non-profit sector.