Refers to the areas of your company such as departments and locations, the modules of your CRM software, and the business objectives that are to be included in the implementation. Areas left out of scope may be included in a second phase or subsequent project.
The field of investigation of an evaluation. Typically, this has to be defined from an institutional (EU versus national or local level), temporal (period review) and geographical (part of the EU territory) point of view. In addition, one has to identify the key evaluation issues (relevance, efficiency, effectiveness, utility, sustainability) which will be examined. See also effectiveness, efficiency, evaluation project, relevance, sustainability, utility.